Service Manager

EquipmentShare•Missoula, MT

19d•Onsite

About The Position

EquipmentShare is hiring a Service Manager at its rental facility in Missoula, Montana. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare’s technology to create, assign, and monitor work orders, track service intervals, order parts, and diagnose equipment issues. The role coordinates and supervises service personnel, schedules repairs for customer- and company-owned rental equipment, maintains customer relationships, resolves customer communications, supports employee development, and maintains a safe work environment.

Requirements

Industry knowledge in the rental industry or a related construction field.
Ideally, three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to adapt to the fast pace of a growing company and learn about and stay current on EquipmentShare products and services.
Ability to work competitively in a team-oriented environment.
Superior customer service, teamwork, and verbal and written communication skills.
High school diploma.
Experience leading maintenance teams.
Valid driver's license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Ability to move, stand, stoop, and bend freely.
Ability to lift up to 50 pounds at times.
Must pass a 10-panel drug screen; employment is contingent on passing a background check.

Nice To Haves

Trade school certificate preferred.
Experience in field service, maintenance, and repair preferred.
Construction industry experience or background preferred.

Responsibilities

Coordinate and supervise the quality and performance of equipment mechanics and service personnel.
Schedule repairs for customer- and company-owned rental equipment.
Use technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose equipment issues.
Maintain and nurture customer relationships, ensuring customers are satisfied with service and support and are kept informed about ways EquipmentShare can help their businesses.
Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
Train and develop employees and maintain a safe work environment.
Perform other duties as assigned.

Benefits

Monthly family dinner night, with restrictions applying.
Base salary plus Company Profit Sharing Plan.
Company-provided truck.
Full medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous paid time off and paid holidays.
Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.