Service Manager
About The Position
EquipmentShare is hiring a Service Manager at its rental facility in St. Louis, Missouri. The position leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and oversees service operations for customer- and company-owned rental equipment. The manager uses EquipmentShare’s technology to create, assign, and monitor work orders, track service intervals, order parts, and diagnose equipment issues using information from hundreds of makes and models. The Service Manager coordinates and supervises the quality and performance of mechanics and service personnel, schedules repairs, maintains customer relationships, responds to customer communications, and supports employee training and a safe work environment. The schedule is Monday through Friday, 7:00 AM to 5:00 PM. This is a safety-sensitive position; employment is contingent on passing a 10-panel drug screen, and employment is also contingent on passing a background check.
Requirements
- Industry knowledge in the rental industry or a related construction field; ideally, three years of maintenance and service experience.
- Strong interpersonal and problem-solving skills.
- Ability to adapt to a fast-paced, growing company and learn about and stay current on EquipmentShare products and services.
- Ability to work competitively while thriving in a team-oriented environment.
- Superior customer service, teamwork, and verbal and written communication skills.
- Experience leading maintenance teams.
- High school diploma.
- Valid driver's license with an acceptable driving record; must be at least 21 years old to operate a company vehicle.
- Ability to move, stand, stoop, and bend freely.
- Ability to lift up to 50 pounds at times.
- Must pass a 10-panel drug screen; employment is contingent on passing a background check.
Nice To Haves
- Trade school certificate.
- Experience in field service, maintenance, and repair.
- Experience or a background in the construction industry; preference will be given to applicants with this experience or background.
Responsibilities
- Use company technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose equipment issues.
- Coordinate and supervise the quality and performance of equipment mechanics and service personnel.
- Schedule repairs for customer- and company-owned rental equipment.
- Maintain and nurture customer relationships, ensure customer satisfaction, and keep customers informed about additional ways EquipmentShare can support their businesses.
- Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
- Train and develop employees and maintain a safe work environment.
- Perform other duties as assigned.
Benefits
- Monthly family dinner night; restrictions apply.
- Base salary plus Company Profit Sharing Plan.
- Company-provided truck.
- Full medical, dental, and vision coverage for full-time employees.
- 401(k) with company match.
- Generous paid time off and paid holidays.
- Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
- Annual tool and boot reimbursements for applicable jobs.
- Company events, food truck nights, and monthly team dinners.
- 16 hours of paid volunteer time per year.
- Career advancement, leadership training, and professional development opportunities.
- Access to industry-leading diagnostic tools.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
