Service Manager

Hilltop Residential•Sandy Springs, GA

21d•Onsite

About The Position

Hilltop Residential is seeking a Service Manager to oversee maintenance operations at 1160 Hammond. The role is responsible for timely, high-quality service requests and repairs; daily inspections of the community; and ensuring vacant units are made rent-ready. The Service Manager uses property management software, performs and inspects make-ready work, maintains preventative maintenance and safety programs, and follows company procedures and applicable local and state requirements. The Service Manager works with the Community Director on resident maintenance concerns, staff matters, vendor bids, budgets, purchasing, and inventory. The role also supports recruiting, hiring, training, and supervision of maintenance staff. Weekend availability and rotating after-hours on-call coverage are required. An EPA Universal or HVAC certification is required; if a selected candidate meets the other requirements but lacks the certification, Hilltop Residential will cover the cost of obtaining it.

Requirements

At least 1 year of hands-on general maintenance experience.
Strong proficiency with property management software systems.
Availability to work a flexible schedule, including weekends.
EPA Universal or HVAC license or certification; Hilltop Residential will cover the cost of obtaining the required certification for a selected candidate who meets the other requirements.
Valid driver's license and/or access to reliable transportation.

Responsibilities

Organize and prioritize service requests and repairs, ensuring they are completed correctly and promptly.
Inspect grounds, buildings, and other community features daily to minimize liability concerns and maintain curb appeal.
Oversee turnkey operations and ensure vacant units are made rent-ready promptly.
Use computer software systems to manage service requests daily.
Perform turnkey work as required and ensure all make-ready work is inspected.
Follow standard operating procedures and enforce company policies and procedures.
Maintain basic knowledge of local and state codes related to permitting, sign ordinances, and pool regulations.
Communicate effectively with residents, associates, vendors, and supervisors.
Work with the Community Director to address maintenance-related resident problems and document counseling sessions with maintenance staff.
Maintain a preventative maintenance program to minimize emergency and service repairs.
Maintain the hazard communications program and teach and promote safe work practices.
Assist with recruiting, hiring, and training staff, and recommend promotions or terminations when necessary.
Work with the Community Director to obtain competitive bids for maintenance-related expenses.
Adhere to budget guidelines and purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the Community Director's supervision.
Monitor inventory and maintain appropriate levels of parts and supplies.
Participate in rotating after-hours on-call coverage for emergencies.

Benefits

Competitive pay.
401(k) with company match.
Comprehensive medical, dental, and vision plans.
Paid life insurance.
Employee referral program.
Short- and long-term disability.
Paid time off.
Employee rent discount program.
Opportunities for growth in a rapidly growing company.
Company-paid professional development to obtain the required EPA Universal or HVAC certification, for a selected candidate who meets the other requirements.