Service Manager

Hy-Vee, Inc.•Humboldt, IA

4d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employees across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and provides support wherever needed in the store. The Service Manager develops employees and promotes a friendly, collaborative, accountable, and customer-focused store culture. Responsibilities include planning work schedules, assigning and following up on duties, training employees, evaluating performance, enforcing safety procedures, ordering and checking merchandise, managing promotional displays, reviewing store and personnel data, handling specified financial transactions, and supporting store operations. The position reports to the Store Director, Store Manager, and designated Assistant Managers, and directly supervises most store positions except those identified above or designated by the Store Director. This is a fast-paced retail store role involving activity throughout the store and frequent standing and walking. The environment may include dust, noise, temperature extremes, moving equipment hazards, and occasional exposure to cleaning chemicals or solvents. Safety training is provided. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview for basic information, clearly guide and direct people, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team while building a collaborative, customer-focused store culture.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning or sanitation duties.
Where applicable to the role, safely use sharp knives and blades for food preparation.
Where applicable to the role, work around heat- and burn-related hazards from cooking, baking, or grilling equipment.
Where applicable to the role, operate a delivery vehicle in accordance with applicable DOT standards.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service, greet customers, learn their names, and help make each visit a positive experience.
Lead by example and maintain positive employee relations, fostering friendliness, teamwork, and accountability.
Plan, prepare, and adjust work schedules; assign duties; and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure customer service standards throughout the store and resolve customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education about updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees in and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies between orders and received products.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential pricing, sales, profit and loss, and employee wage information discreetly.
Follow Hy-Vee policies and store guidelines and report to work as scheduled and on time.