Service Manager

MC Residential Brand•Paradise Valley, AZ

28d

About The Position

The Service Manager is responsible for the overall appearance and maintenance of a Founders Property Management property through direct leadership of the Service and Hospitality teams and collaboration on property upkeep, unit turnover, ongoing maintenance and repairs, and safety. The role is based at one of the company’s Phoenix, Arizona properties. The manager directs vendors and service staff, ensures work is completed on time and to standards, and supports resident satisfaction and a collaborative team environment. The Service Manager oversees grounds maintenance, building maintenance, resident work orders, unit preparation and cleaning, pool maintenance, light electrical work, locks, and common-area upkeep. The position also includes maintaining supplies and records, adjusting work procedures to meet schedules, supporting other departments, conducting unit inspections, and evaluating and coaching team members in accordance with company policies.

Requirements

Previous maintenance manager experience.
Strong communication, influencing, and time-management skills.
Enjoy being part of a team.
Availability and flexibility to work weekends and be on call.

Responsibilities

Direct vendors performing grounds maintenance, including mowing, trimming hedges, removing weeds, and clearing leaves and refuse.
Direct the service team in building and grounds maintenance, completing resident work orders, and preparing rental units in a timely manner.
Oversee maintenance work that may include painting, plumbing, carpentry, drywall, electrical, and HVAC tasks.
Oversee pool cleaning and maintenance, including emptying skimmers, testing chemicals, and maintaining logs.
Oversee light electrical repairs and routine lighting inspections, ensuring burned-out bulbs are replaced.
Oversee door locks, re-keying, and P.O. boxes and locks.
Follow service work through completion, inspect it for compliance with specifications and standards, and ensure resident satisfaction.
Direct housekeeping of rental units and cleanliness of common areas, including buffing, dusting, sweeping, mopping, and vacuuming.
Direct workers assisting other departments, including moving furniture and unloading and storing supplies.
Maintain stocks of frequently used items and requisition equipment, tools, and supplies.
Establish or adjust work procedures to meet production schedules.
Ensure the team assists with distributing company- or community-issued notices, including bad-weather and emergency notices.
Walk models and market-ready units daily and communicate service-related needs to the service team.
Hold regular team discussions about safety, community policies, work concerns, professionalism, and work goals.
Evaluate team members, recognize and discipline them as appropriate, document actions, and communicate with the supervisor and Human Resources in accordance with company policies.
Support staff, encourage teamwork, and set an example in creating a harmonious environment.
Analyze and resolve work problems.
Maintain accurate records for preventive maintenance, work orders, apartment refurbishing, annual inspections, inventories, and purchase orders.
Assist with apartment check-in and check-out inspections.
Ensure Safety Data Sheets (MSDS’s) are kept updated.
Be available to work weekends and be on call.