Service Manager- Love's Travel Stops

Love's Travel Stops & Country Stores • Richmond, KY

5d

About The Position

The Service Manager role at Love’s Travel Stops supports sales success in Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management who combine technical and managerial skills to lead service centers and progress toward becoming a Truck Care General Manager. The role serves as a primary customer contact, coordinating vehicle service needs and communicating with the sales department.

Requirements

• Valid driver's license with a clean safety record.
• Pass a drug screening and medical exam as required by regulations.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Strong customer service, rapport-building, and salesmanship skills.
• Strong organizational and multitasking abilities, with attention to detail.
• Effective teamwork skills.
• Ability to regularly talk and hear, and to stand, walk, bend, kneel, stoop, crouch, crawl, and climb.
• Ability to frequently lift or move items weighing over 75 pounds.

Nice To Haves

• Six months of experience in customer service or sales is preferred.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide repair cost estimates and sales promotions, and obtain necessary approvals and payments.
• Keep customers updated on vehicle status and explain completed work.
• Handle customer complaints and resolve concerns.
• Manage operations and employee-vehicle deployment to support customer satisfaction.

Benefits

• Company-funded tuition assistance program
• Paid time off
• Flexible scheduling
• 401(k) with 100% match up to 5%
• Medical, dental, and vision insurance after 30 days
• Competitive pay
• Career development
• Quarterly bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed