Service Manager

Hilltop Residential • Sandy Springs, GA

23d

About The Position

Hilltop Residential is hiring a Service Manager to oversee maintenance operations at its 1160 Hammond community. The role ensures service requests and repairs are completed correctly and promptly, vacant units are made rent-ready, and the grounds, buildings, and community features are maintained to reduce liability and preserve curb appeal. The Service Manager uses property management software, performs and inspects turnkey work, follows operating procedures and applicable local and state codes, and maintains preventive maintenance and hazard communication programs.

Working with the community director, the Service Manager addresses maintenance-related resident concerns, supports maintenance staff counseling and hiring, training, and performance recommendations, obtains competitive bids, follows budget and purchasing guidelines, and monitors inventory. The position includes flexible scheduling, weekends, and rotating on-call responsibility for after-hours emergencies. Hilltop will cover the cost of obtaining the required EPA Universal or HVAC certification for candidates selected who meet the other requirements.

Requirements

• At least 1 year of hands-on general maintenance experience.
• Strong proficiency with property management software systems.
• Availability to work a flexible schedule, including weekends.
• Availability for rotating on-call responsibility for after-hours emergencies.
• EPA Universal or HVAC license or certification; the company will pay for the selected candidate to obtain the required certification if they meet the other requirements.
• Valid driver's license and/or access to reliable transportation.

Responsibilities

• Organize and prioritize service requests and repairs, ensuring they are completed correctly and promptly.
• Inspect grounds, buildings, and other community features daily to minimize liability concerns and maintain curb appeal.
• Oversee turnkey operations and ensure vacant units are made rent-ready in a timely manner.
• Use computer software systems daily to understand and execute service requests.
• Perform turnkey work as needed and ensure all make-ready units are inspected.
• Follow standard operating procedures and enforce company policies and procedures.
• Maintain basic knowledge of local and state codes for permitting, sign ordinances, and pool regulations.
• Communicate effectively with residents, associates, vendors, and supervisors.
• Work with the community director to address maintenance-related resident problems.
• Assist the community director with documenting counseling sessions with maintenance staff.
• Maintain a preventive maintenance program to minimize emergency and service repairs.
• Maintain the hazard communications program and teach and promote safe work practices.
• Assist with recruiting, hiring, and training staff, and recommend promotions and terminations when necessary.
• Work with the community director to obtain competitive bids for maintenance-related expenses.
• Understand and adhere to budget guidelines.
• Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the community director's supervision.
• Monitor inventory and maintain appropriate levels of parts and supplies.

Benefits

• Competitive pay
• 401(k) with company match
• Comprehensive medical, dental, and vision plans
• Paid life insurance
• Employee referral program
• Short- and long-term disability
• Paid time off
• Employee rent discount program
• Opportunities for growth
• Company-paid professional development to obtain the required EPA Universal or HVAC certification for selected candidates who meet the other requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed