Service Manager

JX Truck Center•Indianapolis, IN

22d•$77,600 - $97,000•Onsite

About The Position

JX Enterprises is hiring a Service Manager to lead its local team in Indianapolis, Indiana. The role is suited to an energetic, solutions-oriented professional who can thrive in a collaborative, fast-paced environment and is eager to grow with the company. The Service Manager leads with integrity, communicates openly, empowers team members, and fosters a respectful and continuously improving workplace. The position also focuses on customer satisfaction, effective resource management, recruiting, and collaboration with colleagues and leadership. Other duties may be assigned to support the business. JX Enterprises is a third-generation, family-owned company with over 50 years of history, more than 30 locations, and over 1,200 employees. It describes its culture through values of honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting pioneering spirit, and demonstrating good stewardship. The company also supports local communities through its employee-driven JX Gives Back Family Foundation.

Requirements

High school diploma or equivalent; an associate degree is preferred.
At least 5 years of experience in a relevant capacity within a service setting, including supervisory experience.
Prior work as a Service Technician.
Demonstrated conflict-resolution skills.
Valid driver's license; CDL required or ability to obtain one.
Demonstrated leadership capabilities and expertise in employee development.
Excellent customer-service, communication, and multitasking skills.
Intermediate computer skills, including Google apps and computer-generated business systems.
Curious mindset, entrepreneurial pioneering spirit, strong integrity, and passion for continuous professional development.

Nice To Haves

Associate degree.

Responsibilities

Lead with integrity, communicate openly, empower team members, provide feedback, and treat everyone with respect.
Set and enforce standards, conduct audits, and foster improvement.
Seek feedback, exceed customer expectations, address concerns, and anticipate customer needs.
Use technology proficiently and demonstrate multitasking, adaptability, and time-management skills.
Manage time, labor, equipment, and materials efficiently.
Drive continuous improvement.
Recruit qualified candidates in collaboration with Human Resources.
Collaborate with team members and leadership to cultivate positive customer experiences.
Perform other duties and responsibilities as assigned to support the business.