Service Manager

Wagner Equipment • Albuquerque, NM

40d • $106,912 - $147,006 • Hybrid

About The Position

The Albuquerque Service Manager is responsible for the safe, efficient, and profitable operation of the Albuquerque Service Department. This role involves conducting business in a manner that aligns with Wagner’s Core Values, Statement of Purpose, and Safety Policies. The position ensures direct reports have the necessary tooling, training, and direction to perform their duties effectively. The Service Manager also coordinates departmental efforts for budget management, provides essential reports to other company areas, and collaborates with supervisors on policy development and implementation. Planning for equipment and facility needs, maintaining control over accounts, and overseeing expense and procurement procedures are key aspects of the role. Additionally, the Service Manager handles warranty execution, implements safety programs, enforces contamination control, and fosters interdepartmental relationships. Participation in an on-call rotation, coaching direct reports, and attending various meetings are also required. The role involves understanding products, designing installations, purchasing equipment, and verifying project functionality, with other duties assigned by management.

Requirements

• High School Diploma or GED
• Some college or trade school required
• 8+ years in a responsible position within the heavy equipment service industry
• 1+ years sales experience
• 3+ years administrative/clerical
• 3+ years supervisory/management experience
• 5+ years customer service experience
• 5+ years technical or mechanical experience
• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more
• Basic knowledge of Microsoft PowerPoint
• Intermediate knowledge of Microsoft Word, Outlook, and Excel
• Intermediate knowledge of DBS and ET/SIS/SIS Web/STW

Responsibilities

• Ensures direct reports receive the tooling, training and direction needed to execute their responsibilities and perform the essential functions and basic duties identified in the job description for their positions
• Consults with supervisor to reach agreement on annual objectives, and carries out programs to meet these objectives
• Coordinates the efforts of direct reports to develop and manage the annual department budget
• Provides adequate reports as needed for Sales, Engineering and other areas of the company
• Works closely with supervisor in the development and implementation of policies pertaining to the production operation
• Plans short and long-term requirements on equipment and facilities, and makes recommendations to supervisor
• Maintains positive control on all house and service accounts
• Audits and follows correct procedures for expense accounts
• Audits and follows correct procedures for the procurement of tools and supplies
• Handles and executes warranty in the best interest of the company
• Oversees implementation of safety programs and safety training
• Sets standards for, and enforces, contamination control efforts
• Establishes and maintains a close relationship with other departments on projects as needed
• Maintains quality control over all projects
• Participates in emergency / on call rotation with other managers
• Coaches and provides performance appraisals of direct reports
• Participates in interdepartmental meetings and customer meetings as required
• Works closely with internal customers to ensure the projects are completed in a timely and cost effective manner
• Maintains knowledge and understanding of products
• Designs installation of, and purchases, equipment for accessories on some projects
• Where applicable, inspects and verifies functionality and serviceability for all projects and works with Engineering if changes are required
• Other duties as assigned by manager
• Hires, trains, and directs a working staff sufficient to safely and efficiently perform their duties
• Provides on-going performance feedback, and conducts timely annual performance reviews, making recommendations for status or salary adjustments
• Ensures service personnel coverage on weekends, holidays, and for emergency service work
• Works with Wagner Training Institute to assess and meet training needs for employees

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED