Service Manager

Bridgestone Americas • Pensacola, FL

15d • $21 - $32

About The Position

The Service Manager combines automotive repair knowledge with strong people skills to manage customer relationships and act as a liaison between technicians and customers. The role includes selecting, coaching, leading, training, and supervising vehicle technicians, as well as assisting with purchasing parts, materials, and equipment. The Service Manager supports efficient store operations, customer satisfaction and retention, and sales growth.

The pay range is $20.70–$32.34. Bridgestone states that employee pay meets or exceeds applicable minimum wage requirements.

Requirements

• High school diploma or equivalent.
• Four years of automotive service technical experience.
• One year of service manager or service writer experience.
• Ability to solve customer complaints.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Strong teammate, customer-service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current on automotive repair issues.
• Must maintain a valid automotive driver’s license to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for automotive service staff according to each employee’s skill level.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective automotive service team.
• Support high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, resolving issues, and following up to support satisfaction and retention.
• Serve as the primary contact for customer inquiries, feedback, and concerns, building relationships and loyalty.
• Manage operational activities including paperwork, customer interactions, financial transactions, and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the back and front of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.

Benefits

• Medical, dental, and vision coverage starting on day one.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program.
• Professional development resources.
• Training and regular mentorship.
• Community involvement and corporate social responsibility activities.
• Supportive onboarding experience.
• Competitive healthcare packages for full-time and part-time employees.
• Performance incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED