Service Manager

Thompson Buick GMC Cadillac•Raleigh, NC

40d•Onsite

About The Position

Thompson Automotive Group, a well-established automotive group with 70 years of history in Raleigh, is seeking an exceptional Automotive Service Manager to lead the service operation at their Raleigh Buick GMC Cadillac dealership. This is a key leadership role responsible for the entire service operation, with the opportunity to develop the team, recruit talent, improve processes, establish standards, and grow the business. The company philosophy prioritizes employees, then customers, then results, aiming to create a positive work environment that leads to excellent customer experiences and financial success.

Requirements

Experienced General Motors Service Manager with a demonstrated history of building teams and producing measurable results.
Significant dealership service-management experience, preferably with General Motors.
Proven ability to recruit, develop and retain technicians and service advisors.
Understand RO count, HPRO, effective labor rate, productivity, proficiency, labor gross, expenses and net-to-gross.
Know how to grow a department through customer retention, capacity and operational performance.
Understand GM processes, warranty procedures and manufacturer expectations.
Understand the numbers and the people behind them.
Develop good employees.
Address poor performance.
Have measurable examples of teams and financial results they have personally improved.
Built a reputation for developing people, retaining great employees, taking care of customers and producing results.

Nice To Haves

Exceptional Assistant Service Manager, Service Lane Manager, or proven fixed-operations leader from a large, successful operation who is ready to lead their own department.

Responsibilities

Lead the service operation at the Raleigh Buick GMC Cadillac dealership.
Develop the team and recruit talent.
Improve processes and establish standards for the service operation.
Grow the service operation through customer retention, capacity, and operational performance.
Ensure technicians and advisors enjoy coming to work.
Foster collaboration between departments.
Maintain accountability without destroying morale.
Build a winning culture.
Be visible and involved in both the shop and service drive.
Work collaboratively with Parts, Sales, BDC, and dealership leadership.
Develop employees and future leaders.
Make difficult personnel decisions when necessary.
Take ownership of problems and produce solutions.
Improve teams and financial results.
Earn the customer's next visit by understanding both operational growth and financial retention.