Service Manager

BH Management Services, LLC•Conroe, TX

4d•$30 - $32

About The Position

The Service Manager I coordinates employees who repair and maintain buildings and facilities. The role prepares work schedules, assigns work, oversees work quality, maintains an adequate inventory of repair supplies, and monitors the monthly maintenance budget. The position may also be involved in new construction or modifications to existing properties. The Service Manager demonstrates a strong commitment to internal and external customer service and represents the company professionally and courteously. The role coordinates maintenance staffing, training, safety practices, inspections, repairs, preventive maintenance, and resident-request follow-up. It requires knowledge of mechanical methods, equipment, tools, safety requirements, applicable codes, and company policies and procedures. The manager maintains property-issued tools and shares on-call responsibilities with the maintenance team, including during inclement weather.

Requirements

At least four years of progressive maintenance and safety experience.
Advanced computer skills and familiarity with industry-specific technology for coordinating and responding to resident and management requests.
Ability to perform manual, task-oriented work independently, prioritize tasks, and assign tasks to team members.
Required certifications: EPA Core, Type I-Appliances, Type II-HVAC, and Certified Pool Operator.
Must provide own industry-specific hand tools.
High school diploma is preferred.

Nice To Haves

High school diploma.

Responsibilities

Prepare maintenance employee schedules, communicate assignments, and coordinate work with maintenance staff.
Participate in site staffing needs with the Community Manager.
Assess employee training needs, provide input on training programs, and coordinate and schedule training.
Provide safety and skills training for maintenance employees and assist with written property safety audits when needed.
Inspect the property and grounds daily for maintenance needs and liability hazards.
Assign and ensure completion of repairs and replacements within company standards, including interior and exterior rehabilitation and construction projects.
Help monitor resident satisfaction and ensure maintenance staff follow up on results.
Comply with OSHA and other safety requirements, applicable federal, state, and local codes, and internal maintenance policies and systems.
Inspect, maintain, install, repair, replace, and clean mechanical equipment and components; source and install new equipment as needed.
Help implement, follow, and document preventive maintenance programs according to company guidelines.
Understand company policies and procedures and ensure the team understands and follows them.
Maintain the security and condition of property-issued tools.
Share on-call responsibilities with the maintenance team, including during inclement weather, and respond to resident requests according to company standards.
Perform other duties as assigned.