Service Manager

United Rentals•Columbus, OH

27d

About The Position

As a Service Manager at a United Rentals Mobile Storage branch, you’ll lead a major maintenance enterprise and hire and motivate a team of Service Technicians. You’ll improve efficiency and customer satisfaction by ensuring equipment is properly maintained and repaired. Working closely with the Branch Manager, you’ll help build a profitable location through leadership, service and maintenance knowledge, and business management. This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Requirements

High school diploma required; trade-school degree is a plus; bachelor’s degree preferred.
Valid driver’s license with an acceptable driving record.
Extensive equipment fleet maintenance and leadership experience.
Five years of service and maintenance experience and at least three years of supervisory experience.
Strong motivational and leadership skills.
Excellent customer service skills.
Strong knowledge of maintenance accounting and profit and loss.
Basic computer skills, including Excel.

Nice To Haves

Trade-school degree.
Bachelor’s degree.

Responsibilities

Motivate, coach, and train technicians to exceed time and quality standards and comply with standard repair and maintenance processes.
Staff the location adequately based on skills and workload.
Manage repair and maintenance, profit and loss, and associated costs and budgets.
Lead, plan, measure, and continuously improve service and maintenance performance metrics.
Oversee parts department activities to support customer service, technician, shop, and OEC productivity, and cost control.
Maintain knowledge of current DOT requirements.
Ensure training and focus to avoid preventable accidents and other DOT citations.
Evaluate team members’ performance and promotability; identify and provide necessary skills training and regular coaching.
Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication.
Perform other duties as assigned.