Service Manager
About The Position
The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across all departments, ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and works wherever the store needs support. The position is based in a fast-paced retail store environment and includes required night and weekend shifts. The Service Manager reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. The anticipated hourly starting wage is $18.00 to $22.50, depending on experience. Employment is contingent upon successful completion of a pre-employment drug screen.
Requirements
- High school diploma or equivalent experience required.
- Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
- Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
- Ability to interview to obtain basic information, clearly guide and direct people, follow technical manuals, and maintain increased contact with customers and employees.
- Ability to lead and develop a team and build a collaborative, customer-focused store culture.
- Ability to meet the physical requirements of frequent standing and walking and repetitive standing, walking, reaching, and bending.
- Successful completion of a pre-employment drug screen is required.
Nice To Haves
- Two or more years of similar or related work experience preferred.
Responsibilities
- Provide prompt, friendly customer service and make each customer visit positive.
- Lead by example and foster employee relations, teamwork, friendliness, and accountability.
- Plan, prepare, and adjust work schedules; assign duties; and follow up to ensure timely and proper completion of tasks.
- Supervise and coordinate activities across store areas in the Department Manager's absence, or perform work at any job level as needed.
- Ensure consistent customer service throughout the store and promptly address customer issues professionally.
- Train employees on store policies, department procedures, and job duties, and provide ongoing education on policy and procedure updates.
- Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
- Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
- Order merchandise, verify deliveries and product quality, and report discrepancies between orders and received products.
- Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store needs.
- Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
- Review personnel records for completeness and accuracy and understand basic payroll system operations.
- Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
- Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
- Handle confidential pricing, sales, profit and loss, and employee wage information discreetly.
- Follow Hy-Vee policies and store guidelines and report to work as scheduled and on time.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
