Service Manager

Hy-Vee, Inc.•Peoria, IL

1d•$17 - $21

About The Position

The Service Manager provides prompt, efficient, and friendly customer service and ensures customers’ needs are met. The role supervises and coordinates employee activities, or performs work at all job levels, and may oversee all store areas in the absence of Department Managers. The position is in the Grocery department and reports to the District Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. All positions except those listed as the manager’s supervisors or designated by the Store Director may report to this role. The Service Manager leads by example, maintains positive employee relations, schedules and assigns work, trains employees, monitors performance, and supports compliance with company policies, laws, safety procedures, and recordkeeping practices. The manager also helps ensure merchandise availability and quality, supports pricing and promotional displays, reviews store and personnel data, and handles customer issues. The role has authority to select new employees and act on employee problems, and may recommend transfers, promotions, discipline, discharge, and salary adjustments. The position involves daily contact with customers, employees, suppliers/vendors, and the general public, with occasional contact with regulatory agencies regarding inspections. It is a fast-paced environment with exposure to dust, noise, temperature extremes, equipment movement hazards, electrical shock, and chemicals and solvents. Physical demands include medium work, with exertion of up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly, along with climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Night and weekend shifts are required. The anticipated starting wage is $16.50 to $20.60 per hour, depending on experience. Employment is contingent on successful completion of a pre-employment drug screen.

Requirements

High school education or equivalent experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, follow technical manuals, and interact with people.
Ability to perform medium physical work, exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly.
Ability to perform the listed physical activities, including climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Night and weekend shifts are required.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

Two or more years of similar or related work experience is preferred.

Responsibilities

Provide prompt, efficient, friendly, and helpful customer service throughout the store, addressing customer needs and issues.
Encourage employees to greet and assist customers, and serve as a positive leader and role model.
Plan, prepare, and adjust work schedules; assign duties and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees in store areas in the absence of Department Managers, or perform work at all job levels.
Learn and apply merchandise pricing philosophies according to Store Director guidelines.
Evaluate employee performance and recommend personnel actions; select new employees and act on employee problems.
Train employees on store policies, department procedures, job duties, safety, and updated company or store practices.
Enforce safety procedures, maintain a safe and healthy work environment, complete customer accident and employee injury reports, and assign light duty when necessary.
Compile, store, retrieve, and interpret managerial information, including sales, inventory, advertising, and display data.
Order merchandise and supplies; verify deliveries, check quality and quantities, compare records with orders, and report discrepancies.
Determine placement of advertising and promotional displays and ensure merchandise quality and quantities meet customer and business needs.
Ensure compliance with company policies, applicable laws, security requirements, sales practices, and recordkeeping procedures.
Help resolve employee performance issues and explain store services to potential personal and business account customers.
Maintain department and company standards for personal hygiene and dress, follow company and store guidelines, and report to work as scheduled and on time.
Stay current on market trends, competitors, products, equipment, and merchandising techniques.
Handle cash registers; sell merchandise or issue merchandise upon authorized requisition, including inter-store transfers.
Recommend cost-reduction programs and merchandise assortment or shelf-allocation changes.
Review personnel records for completeness, accuracy, and timeliness, and understand basic payroll and store accounting.
Assist in other store areas and perform other job-related duties and special projects as required.