Service Manager

Xylem•Rockford, IL

11d•Onsite

About The Position

The Service Manager will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site and/or multiple locations, with responsibility for attraction, retention, engagement, performance and development. This role is involved in setting department budgets, managing to expenses, is actively involved in workforce planning, expected to address/resolve employee relations issues and translates customer requirements into workforce plans and objectives. This role creates onsite visibility into KPIs and metrics and can provide input into metrics to management, has 2nd level leadership capability, effectively applies all technical and operational requirements and actively leverages region wide resources and partners with all stakeholders to ensure successful customer and business outcomes. This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites.

Requirements

Ability to obtain all required customer clearances (TWIC, DISA, etc.)
Industrial or commercial process water experience required
Clean driving record
5 to 7 years of technical work experience or 3 years of industry specific experience
Combined with 3 years of leadership/management experience
Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions
People management
Ability to communicate up/down/across
Ability to lead and motivate teams
Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers
Ability to defuse situations at a customer or internal issue.

Nice To Haves

Bachelor’s degree strongly preferred; or equivalent military experience; or applicable industry equivalent experience in lieu of degree

Responsibilities

Create and maintain safe working environment and culture within the organization
Take care of company property
Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills
Demonstrates high impact culture through innovation, accountability and empowerment
Is agile in responding quickly to customer issues
Operational and strategic management
Autonomy to make decisions that impact divisional and cross-functional / commercial span of control
Ensures cost/revenue support the financial goals of the P&L
Provides proactive direction to commercial teams to ensure service center objectives are achieved
May provide direct supervisor to sales and other commercial colleagues
Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation