Service Manager

Mobility Works • Dayton, OH

20d • $70,000 - $75,000

About The Position

MobilityWorks is seeking a Service Manager to help lead its service and production operations in support of its mission to provide mobility, independence, and personal freedom to wheelchair users. The role involves coordinating production, service, and maintenance work; managing customer interactions and job documentation; supporting sales and installation scheduling; monitoring labor and stock activity; and ensuring OSHA compliance. The position operates during regular business hours, Monday through Friday, from 8 AM to 5 PM.

Requirements

• High school diploma or GED.
• 2–3 years of experience in automotive repair management.
• Proficiency in electrical and/or automotive wiring.
• Exceptional customer service skills and prior experience in customer service.

Responsibilities

• Review the schedule daily in Salesforce.
• Schedule all production, service, and maintenance tasks.
• Coordinate incoming production jobs with the sales team and notify them about scheduling, delivery, and installation demonstrations.
• Review files before installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
• Document serial numbers in files and complete required warranty cards during production.
• Manage customer write-ups and interactions, including pre-printing orders using the service scheduler.
• Monitor stock units and post labor times daily in DSI for ongoing jobs.
• Ensure compliance with OSHA requirements and participate in audits.
• Schedule and conduct monthly service meetings with all technicians and the general manager.

Benefits

• Medical, dental, and vision insurance plans.
• Flexible spending accounts.
• Eight paid holidays, personal time off, and social responsibility time.
• Employer-paid tuition reimbursement program.
• Employee assistance program.
• Life and disability insurance.
• 401(k) retirement plan.
• Competitive compensation packages.
• Collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED