Service Manager

EquipmentShare • Great Falls, MT

6d • Onsite

About The Position

EquipmentShare is hiring a Service Manager at its rental facility in Great Falls, Montana. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and oversees equipment maintenance and service operations. The role uses EquipmentShare’s technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues using data from a wide range of equipment makes and models. The position also focuses on customer service, employee development, and maintaining a safe work environment.

The schedule is Monday through Friday, 7:00 AM to 5:00 PM. This is a safety-sensitive position. Employment is contingent on passing a background check, and an offer is contingent on passing a 10-panel drug screen.

Requirements

• Industry knowledge in the rental industry or a related construction field; ideally three years of maintenance and service experience.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and quickly learn and stay current on EquipmentShare products and services.
• Ability to compete while thriving in a team-oriented environment.
• Superior customer service, teamwork, and verbal and written communication skills.
• High school diploma.
• Experience leading maintenance teams.
• Valid driver's license with an acceptable driving record.
• Must be at least 21 years old to operate a company vehicle.
• Ability to move, stand, stoop, and bend freely, and lift up to 50 pounds at times.
• Pass a 10-panel drug screen as a condition of an employment offer; employment is also contingent on passing a background check.

Nice To Haves

• Trade school certificate preferred.
• Experience in field service, maintenance, and repair preferred.
• Construction industry experience or background preferred.

Responsibilities

• Coordinate and supervise the quality performance of equipment mechanics and service personnel.
• Schedule repairs for customer-owned and company-owned rental equipment.
• Create, assign, and monitor work orders; track machine service intervals; order parts; and use equipment data to diagnose issues and determine corrective actions.
• Maintain and nurture customer relationships, keep customers informed about service and support, and identify additional ways EquipmentShare can help their businesses.
• Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
• Train and develop employees and maintain a safe work environment.
• Perform other duties as assigned.

Benefits

• Monthly family dinner night, subject to restrictions.
• Competitive compensation with a base salary and Company Profit Sharing Plan.
• Company-provided truck.
• Full medical, dental, and vision coverage for full-time employees.
• 401(k) with company match.
• Generous PTO and paid holidays.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Annual tool and boot reimbursements for applicable jobs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED