Service Manager

BH Management Services, LLC•Dallas, TX

50d

About The Position

The Service Manager I coordinates employees who repair and maintain buildings and facilities. The role prepares work schedules, assigns work, oversees work quality, and may support new construction or modifications to existing properties. It also maintains adequate repair-supply inventory and monitors the monthly maintenance budget. The Service Manager is committed to serving internal and external customers and represents the company professionally and courteously. The position coordinates maintenance staffing, employee training, daily property inspections, repairs, preventive maintenance, and compliance with safety requirements and company policies. It uses mechanical knowledge to inspect, maintain, install, repair, replace, and clean equipment, and shares on-call responsibilities with the maintenance team. The role may support interior and exterior rehabilitation and construction projects and follow up on resident requests and satisfaction.

Requirements

At least four years of progressive maintenance and safety experience.
Advanced computer skills and familiarity with industry-specific technology used to coordinate and respond to resident and management requests.
Ability to regularly perform manual, task-oriented work independently and prioritize tasks.
Ability to assign tasks to team members.
Required certifications: EPA Core, Type I—Appliances, Type II—HVAC, and Certified Pool Operator.
Must provide own industry-specific hand tools.
Ability to work extended hours and participate in an on-call or rotating on-call schedule as business needs require.
Ability to lift up to 50 pounds; perform a full range of upper- and lower-body motion; stand, walk, bend, stoop, crawl, and climb stairs; frequently grasp and manipulate with both hands; push or pull items; and reach overhead.
Ability to operate a motor vehicle onsite, if applicable, and work in all weather conditions.

Nice To Haves

High school diploma (preferred).

Responsibilities

Create maintenance employee schedules, communicate assignments, and participate in site staffing needs with the Community Manager.
Assess employee training needs, provide input on training programs, and coordinate and schedule training.
Provide safety and skills training for maintenance employees and assist with written property safety audits as needed.
Inspect the property and grounds daily for maintenance needs and liability hazards.
Ensure repairs, replacements, rehabilitation, and construction work are assigned and completed to company standards.
Help monitor resident satisfaction and ensure maintenance staff follow up on results and resident requests.
Comply with OSHA and other safety requirements, applicable codes, and internal maintenance policies and systems.
Inspect, maintain, install, repair, replace, and clean mechanical equipment and components, including sourcing and installing new equipment.
Help ensure preventive maintenance programs are implemented, followed, and documented according to company guidelines.
Understand company policies and procedures and ensure the team understands and complies with them.
Maintain and secure property-issued tools.
Share on-call responsibilities with the maintenance team, including during inclement weather, and respond to resident requests according to company standards.
Maintain adequate repair-supply inventory and monitor the monthly maintenance budget.
Perform other duties as assigned.