Service Manager - NO WEEKENDS

Serra Traverse City • East Bay Township, MI

5d • Onsite

About The Position

Be a Leader at Northwest Michigan's Largest Automotive Dealership. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. At Serra Traverse City, we work as a team, striving to deliver the best for our customers. If you feel that your skills will be an asset to our team, then we want to get to know you!

Requirements

• Prior dealership Service Manager or Assistant Service Manager experience preferred
• Strong understanding of dealership fixed operations and profitability drivers
• Experience leading teams in a high-volume environment
• Knowledge of DMS systems and dealership reporting
• Ability to analyze financial statements and operational metrics
• Excellent leadership, communication, and problem-solving skills
• Proven track record improving performance and developing employees

Responsibilities

• Manage all day-to-day service department operations
• Lead, coach, and develop service advisors, technicians, and support staff
• Monitor and improve key performance indicators, including: Labor gross profit, Effective labor rate (ELR), Technician productivity & efficiency, Customer satisfaction (CSI), Warranty performance, Hours per RO, Service absorption, Gross profit and expense control
• Drive revenue growth while maintaining exceptional customer experience
• Ensure repair orders are properly written, billed, and closed
• Maintain manufacturer compliance and operational standards
• Recruit, train, and retain high-performing employees
• Work closely with Parts, Sales, and Executive Management to achieve dealership goals
• Build a culture of accountability, urgency, and teamwork

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed