Customer Service Representative - No Weekends!

Murray's Group - CARSTAR/Fix • Parkwood, WA

23h • $19 - $22 • Onsite

About The Position

Join our growing collision repair team and become the first point of contact for customers during an important and often stressful time. This role is ideal for someone who is friendly, organized, and passionate about helping people, and who enjoys fast-paced environments where no two days are the same.

Requirements

• 1+ year of customer service experience preferred
• Strong communication, organization, and multitasking skills
• Positive, team-oriented attitude
• Comfortable working in a fast-paced environment
• Basic computer skills and ability to learn new systems
• Valid driver’s license and insurable driving record

Responsibilities

• Welcome customers and provide a professional, friendly first impression
• Guide customers through the repair process from drop-off to delivery
• Assist with vehicle check-ins, authorizations, and condition reports
• Communicate repair updates, timelines, insurance, and payment details
• Answer phones, schedule appointments, and support DRP assignments
• Create and manage repair orders and customer files
• Coordinate vehicle drop-offs and paperwork
• Maintain an organized and clean front office environment
• Support billing, invoices, and accounts receivable
• Collaborate with the production team to ensure a smooth customer experience
• Help wherever needed to keep the shop running efficiently

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed