Customer Service Experts (Great Benefits, No Weekends!)

AllianceOne•Maumee, OH

6d•Onsite

About The Position

AllianceOne, a subsidiary of Teleperformance, is hiring Customer Service Experts for its Maumee, OH location. This role involves receiving incoming calls from Healthcare providers to resolve account issues and negotiate solutions. The primary responsibility is to assist medical providers with payment options and transactions, requiring creative problem-solving skills while adhering to client and company guidelines and providing accurate information. The company offers a full two-week paid training, paid HIPAA training, and emphasizes a positive work environment with opportunities for growth. AllianceOne is a certified "Great Place to Work".

Requirements

Prior customer service experience (call center experience is a plus!)
Excellent verbal communication skills with a professional phone presence
Strong desire to achieve goals
Basic computer knowledge/skills
Ability to multitask when talking and typing at the same time
Ability and openness to work with a diverse customer base
Works well in team settings
40 hours per week (M-F 8.5 hour shift availability between 9:00am – 7:00pm ET)

Nice To Haves

Call center experience

Responsibilities

Receiving incoming calls from Health Care providers
Solving account issues
Negotiating a solution that will work for both the providers and the organizations we serve
Helping the medical providers with their best options for payment
Assisting them with transactions
Problem solve creatively, while following client and company guidelines
Providing accurate information to their customers