Customer Service Representative - No Weekends!
About The Position
We are looking for a Customer Service Representative who is the warm, energetic, in-person face of our Port Orchard collision centers. You'll be the one greeting customers as they walk in, easing their stress, and making them feel genuinely taken care of from drop-off to pickup. We're not looking for a hard closer or someone pushing add-ons. We're looking for that natural, bubbly, "I've got you" energy that makes a customer walk out saying great things about us, whether that's a five-star review, a referral to a friend, or just coming back next time something happens to their car.
Requirements
- A naturally friendly, upbeat, people-first personality; sales, retail, hospitality, or service industry backgrounds are a great fit
- Genuine desire to help people, especially during a stressful moment
- Strong communication and people skills
- Comfortable in a fast-paced environment
- Basic computer skills and willingness to learn new systems
- Valid driver's license and insurable driving record
Responsibilities
- Be the friendly, welcoming face customers see the moment they walk in
- Guide customers through the repair process in person, from drop-off to delivery, so they always know what's happening with their vehicle
- Turn a stressful situation (a damaged car) into a positive experience through genuine warmth and reassurance
- Handle calls when a customer wants to speak with a real person, or to follow up and finish handling a request
- Assist with vehicle check-ins, authorizations, and condition reports
- Encourage happy customers to leave a review or refer a friend, simply by giving them a great experience worth talking about
- Create and manage repair orders and customer files
- Coordinate vehicle drop-offs and paperwork
- Maintain an organized and welcoming front office environment
- Support billing, invoices, and accounts receivable
- Collaborate with the production team to keep customers informed and the shop running smoothly
Benefits
- Competitive hourly pay: $19–$22/hr
- Full-time, stable Monday–Friday schedule
- No weekends
- Opportunities for career growth and advancement
- Supportive, team-focused culture
- Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, and paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
