Service Manager

Dave Wright Nissan Subaru•Hiawatha, IA

25d

About The Position

Dave Wright Nissan Subaru is hiring a Service Manager to lead its high-volume service department. The position is presented as an opportunity for an experienced technician ready to move into a leadership role. The Service Manager will lead and develop service advisors and department personnel, manage technician dispatching and shop workflow, and help deliver an exceptional customer experience. The company describes itself as family owned and operated and highlights its core values: “We Solve It,” “We Are All One Team,” “We Do What We Say,” “We Grow Or We Die,” and “We Commit And Never Quit.”

Requirements

Experienced technician.
Strong understanding of technician dispatching and shop workflow.
Outgoing and approachable personality.
Excellent communication skills.
Comfortable training and leading a team.
Confident, strong problem solver.
Positive, upbeat energy.
Detail-oriented and organized.
Team-focused mindset.
Consistent and reliable.
Career-minded.
Valid driver’s license.

Responsibilities

Follow department processes and hold the team accountable to them.
Lead, coach, mentor, and manage service advisors to support their development.
Provide ongoing training to service department personnel.
Evaluate performance, recognize accomplishments, and hold one-on-one meetings with team members.
Motivate and encourage service staff to reach their potential.
Maintain above-average customer service scores for the department.
Assist guests in a professional and courteous manner.
Retain current service customers and encourage repeat business.
Manage technician dispatching and shop workflow.
Collaborate with other dealership departments to accomplish shared goals.
Perform other duties as required.