Service Manager

Sprouts Farmers Market•Daly City, CA

23d

About The Position

At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. The role leads front-end operations and oversees the entire store in the absence of the Store Manager and Assistant Store Manager. It drives store sales, team member recruitment, engagement, and retention, with a strong focus on customers and team members. The Service Manager proactively prepares work schedules, trains team members, and helps achieve store goals related to sales, labor, margins, and shrink. The Service Manager oversees the Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers. The role is responsible for staffing, scheduling, training, development, discipline, and performance appraisals for hourly team members in areas of responsibility. The manager helps ensure profitable store operations and customer satisfaction while following company safety, labeling, health, and weights and measures standards. The position also supports merchandise handling and displays, pricing and signage, cleanliness, and the handling of emergencies or equipment failures.

Requirements

Be at least 21 years of age.
High school diploma or equivalent.
Demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, performance appraisals, meeting deadlines, inventory and shrink management, sales promotions, and merchandising.
Professional written and verbal communication skills, attention to detail, analytical ability, and solution-focused decisiveness.
Proficiency in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.
Flexibility to work a schedule that changes with business needs, including nights, weekends, and holidays.
Ability to lift 60 pounds between 15 and 70 inches above the ground; lifting heavier items is occasionally required.
Ability to push and pull merchandise racks and U-boats, with required force ranging from 80 to 100 pounds.
Ability to stand continuously on hard surfaces, walk up to 2 miles, reach vertically to upper levels, and transfer items horizontally.
Wear task-appropriate PPE, including non-slip closed-toe shoes, long pants, and gloves (latex and/or cut-resistant).

Nice To Haves

A degree in business management, marketing, retailing, communications, advertising, or a related field.

Responsibilities

Model leadership behaviors aligned with Sprouts values and positively shape store culture.
Drive customer satisfaction by ensuring team members provide superior service throughout the store.
Demonstrate product knowledge, assist customers, and help educate them about products.
Listen to and resolve customer complaints in compliance with company standards.
Champion customer service survey and portal activity and results.
Communicate standards, expectations, policy changes, and product knowledge to team members.
Coordinate Team Member Appreciation Week, Team Member of the Month, and other recognition programs.
Organize in-store hiring events and interviews and build a candidate pipeline with the Region Talent Advisor Specialist.
Staff, schedule, train, develop, discipline, and conduct performance appraisals for hourly team members in areas of responsibility.
Celebrate store successes and identify and address improvement opportunities.
Oversee the Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.
Lead front-end operations and ensure department records and cash handling/accounting comply with legal and company policies and procedures.
Manage team member concerns and conflict through proactive, clear discussions.
Facilitate career development conversations and support team member movement across stores, store support, and distribution centers.
Communicate sales promotions to cashier teams and ensure proper execution and customer satisfaction.
Provide and receive constructive feedback and direction to support effective communication and collaboration.
Ensure proper posting of compliance, sales event, holiday, and door signage.
Execute company programs to support profitability and customer satisfaction while complying with safety, labeling, health, and weights and measures standards.
Keep departments and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases.
Foster a positive and engaging work environment while adhering to safety, health, and compliance regulations.
Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise, with attention to code dates.
Help build and maintain sales-floor displays according to company programs and standards.
Help verify product labeling and pricing, oversee price changes, and stay current on sale prices.
Communicate temperature failures affecting cases, shelves, and storage areas to the Store Manager.
Address emergencies, crises, equipment failures, and other issues confidently and effectively.
Perform other related duties as assigned.

Benefits

Competitive pay
Sick time plan
Vacation accrual plan
Opportunities for career growth
15% discount for the employee and one other household family member on purchases at Sprouts
Flexible schedules
Employee Assistance Program (EAP)
401(k) retirement savings plan with company match
Company-paid life insurance
Contests and appreciation events throughout the year
Bonus based on company and/or individual performance, subject to eligibility requirements
Affordable medical, dental, and vision coverage, subject to eligibility requirements
Health Savings Account with company match, subject to eligibility requirements
Pre-tax Flexible Spending Accounts for healthcare and dependent care, subject to eligibility requirements
Company-paid short-term disability coverage, subject to eligibility requirements
Paid parental leave for mothers and fathers, subject to eligibility requirements
Paid holidays, subject to eligibility requirements
DailyPay access for eligible employees to transfer earned pay