Service Manager

Hy-Vee • Rochester, MN

15d • Onsite

About The Position

The Service Manager supervises and coordinates employee activities across the store to help ensure smooth operations and prompt, friendly customer service. The role leads by example, maintains positive employee relations, manages schedules and assignments, addresses customer issues, and oversees training, safety, merchandising, compliance, and other store needs. The Service Manager may coordinate store employees in the absence of the Department Manager and may perform work at any job level as needed. This is a fast-paced retail store role requiring activity throughout the store. Night and weekend shifts are required. The anticipated hourly starting wage is $16.00 to $20.00, depending on experience. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

• High school diploma or equivalent experience.
• Two or more years of similar or related work experience preferred.
• Ability to solve practical problems and interpret instructions in a variety of situations with limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
• Ability to interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
• Ability to lead and develop a team and build a collaborative, customer-focused store culture.
• Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
• Night and weekend shifts are required.
• Successful completion of a pre-employment drug screen is a condition of employment.

Nice To Haves

• Two or more years of similar or related work experience.

Responsibilities

• Provide prompt, friendly customer service and help make each customer visit a positive experience.
• Lead by example and foster friendliness, teamwork, accountability, and positive employee relations throughout the store.
• Prepare and adjust work schedules, assign duties, and follow up to ensure work is completed properly and on time.
• Supervise and coordinate activities across store areas in the Department Manager’s absence, or perform work at any job level as needed.
• Ensure customer service standards throughout the store and address customer issues promptly and professionally.
• Train employees in store policies, department procedures, and job duties, and provide ongoing education about updates.
• Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
• Train employees on safety procedures, help maintain a safe and healthy work environment, and complete customer accident forms and first reports of injury as needed.
• Order merchandise, verify deliveries and product quality, and report discrepancies.
• Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
• Compile, store, retrieve, and interpret managerial information, including sales, inventory, and advertising and display projections.
• Review personnel records for completeness and accuracy and understand the basics of the payroll system.
• Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
• Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
• Handle confidential pricing, sales, profit-and-loss, and employee wage information discreetly.
• Follow Hy-Vee policies and store guidelines and report to work as scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED