Service Manager

Lithia & Driveway•Bartlett, TN

19d

About The Position

Sunrise of Wolfchase is seeking a motivated automotive Service Manager to lead its service team and department operations. The role focuses on delivering exceptional customer experiences, developing high-performing employees, improving productivity, and supporting the dealership’s operational and financial results. The Service Manager recruits, trains, and develops service staff; sets and communicates performance expectations; and provides coaching and mentoring. The position also handles customer concerns, oversees repair-order quality and compliance, monitors warranty and receivables administration, reviews management information to support revenue and expense control, and maintains safe, clean, and organized service areas. Administrative responsibilities include staff meetings, liaison work with Lithia Home Office Fixed Operations, reporting, and month-end procedures. The position requires a high school graduate or equivalent and applicants must be at least 18 years old. Candidates should be able to type efficiently, use mathematics to solve problems, understand basic accounting principles, and have a valid driver’s license in their state of residence and an acceptable driving record. Reasonable accommodations may be made to enable individuals to perform essential functions. The employer identifies itself as a drug-free workplace and an equal opportunity employer.

Requirements

High school graduate or equivalent.
At least 18 years old.
Ability to type efficiently.
Ability to use mathematics to solve problems.
Knowledge of basic accounting principles.
Valid driver's license in the state of residence.
Acceptable driving record.

Responsibilities

Recruit, train, and develop service staff.
Staff the department to optimize customer opportunities and productivity.
Train service advisors daily using role-play, evaluation, checklists, and quizzes to ensure knowledge of the service process.
Ensure technical staff are properly trained and have the experience needed to address customer needs.
Set and communicate performance and production expectations; monitor performance, identify development needs, and coach and mentor staff.
Engage with customers and resolve requests, questions, and concerns professionally, promptly, and in a friendly manner.
Inspect repair orders daily for legibility, accuracy, and legality.
Ensure manufacturer policies and procedures are followed.
Manage the administration, tracking, and follow-up required for warranty, receivables, and service contracts.
Review and act on MIS to generate revenue and control expenses.
Inspect and maintain service-area cleanliness, organization, and appearance in accordance with state and federal OSHA laws.
Hold daily and monthly staff meetings as required.
Serve as liaison between the store and Lithia Home Office Fixed Operations; communicate policy and procedure requirements and updates and hold staff accountable.
Complete service department reporting and month-end procedures on time.
Perform other administrative duties as required.