Service Manager

Fox Subaru•Grand Rapids, MI

5d•Onsite

About The Position

Fox Subaru is seeking a Service Manager to lead its service department in Grand Rapids, Michigan. This onsite role oversees daily operations and supports a team of technicians and service advisors to deliver timely, high-quality repairs and exceptional customer experiences. The Service Manager helps shape service processes around the dealership’s values of respect and honesty, promotes teamwork, and contributes to an engaging workplace. Responsibilities include managing schedules and workflow, maintaining quality standards, reviewing customer feedback, resolving customer concerns, coordinating team training, and keeping the service area organized and efficient. The role calls for strong communication, problem-solving, organizational, leadership, and motivational skills, along with a positive attitude and commitment to excellence.

Requirements

Excellent communication skills for interacting with customers and team members.
Strong problem-solving abilities in a fast-paced environment.
Organizational aptitude to manage schedules, prioritize tasks, and support smooth daily operations.
Leadership and motivational skills to inspire the team and foster collaboration.
Commitment to excellence, respect, and honesty.
Positive attitude and enthusiasm.

Responsibilities

Oversee service department operations to support exceptional customer satisfaction.
Lead, guide, and support technicians and service advisors while promoting teamwork.
Manage service schedules and monitor workflow to ensure timely and effective repairs.
Maintain quality-control standards.
Assess customer feedback and implement improvements as needed.
Coordinate training sessions to develop team skills and ensure staff follow best practices.
Engage with customers to understand their needs and resolve issues.
Maintain an organized and efficient service area.