Service Manager

Bridgestone•Cedar Rapids, IA

About The Position

The Service Manager combines automotive repair knowledge and people skills to manage customer relationships and act as a liaison between technicians and customers. The role leads, trains, coaches, and supervises vehicle technicians; assigns and schedules work based on individual skill levels; and assists with purchasing parts, materials, and equipment. The Service Manager oversees customer service, team hiring and training, retention, and compliance with quality standards. They also manage store operations, customer interactions, paperwork, financial transactions, and company policy compliance, while supporting sales through customer interactions, vehicle inspections, and communication between the front and back of the shop. The position requires a high school diploma or equivalent, four years of automotive service technical experience, and one year of service manager or service writer experience. A valid automotive driver's license must be maintained to test-drive customers' vehicles. The listed pay range is $21.85–$34.14, with a $2,000 sign-on bonus for first-time hires.

Requirements

High school diploma or equivalent.
Four years of automotive service technical experience.
One year of service manager or service writer experience.
Problem-solving skills, including handling customer complaints.
Aptitude for managing inventory, scheduling, and equipment maintenance.
Ability to lead and coach others.
Strong teammate, customer service, and communication skills.
Ability to recruit and select technicians according to store requirements.
Willingness to continue education and remain current on automotive repair issues.
Must maintain a valid automotive driver's license to test-drive customers' vehicles.

Nice To Haves

Two-year degree or equivalent.

Responsibilities

Assign and schedule work duties to auto service staff according to individual skill levels.
Serve customers' automotive service needs.
Oversee hiring and training of an effective auto service team.
Support high teammate retention and maintain compliance with quality standards.
Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
Serve as the primary point of contact for customer inquiries, feedback, and concerns.
Manage paperwork, customer interactions, financial transactions, and adherence to company policies and standards to support efficient store operations.
Drive sales through customer interactions, vehicle inspections, and communication between the front and back of the shop.
Provide insights to the front of the shop to support product and service sales.
Assist with purchasing parts, materials, and equipment.

Benefits

Medical, dental, and vision coverage starting on the first day for all teammates.
Paid vacation and holidays.
On-the-job training.
Company-funded ASE certifications.
Flexible work schedule.
401(k) match.
On-demand daily pay program.
Professional development, training, and regular mentorship.
Community involvement and corporate social responsibility activities.
Supportive and inclusive team environment.