Service Manager

Whip, Inc.•Chicago, IL

22d•$60,000 - $75,000•Onsite

About The Position

Whip is seeking a high-performing, safety-conscious Service Manager to lead onsite operations and connect technical repairs with fleet logistics. The Service Manager directly manages Technicians, who perform diagnostics and structural repairs, and Fleet Associates, who handle vehicle readiness, inventory, and logistics. The role focuses on precision, efficiency, safety, and keeping the fleet operational to high standards. The position oversees shop operations, repair quality, fleet readiness, team development, and coordination between service and operations. The work environment is noisy and fast-paced, with extended standing and work around machinery, automotive fluids, and tools. The salary range is $60,000–$75,000, depending on experience.

Requirements

At least 5 years of automotive service management experience.
Strong understanding of automotive systems, including drivetrain, suspension, and electrical systems, and collision repair workflows.
Proven ability to manage diverse technical and logistical teams and resolve conflicts effectively.
Proficiency with shop management software, inventory tracking systems, and diagnostic tools.
Exceptional communication skills, ability to work under pressure, and a proactive problem-solving mindset.
Ability to communicate verbally and in writing using tools such as email, Google Meet, and Slack.
Ability to lift and carry up to 15 pounds, if required.
Ability to stand for extended periods and work around machinery, automotive fluids, and tools while adhering to safety protocols.

Nice To Haves

Experience focused on electric vehicles (EVs) and/or fleet operations.
Prior experience with Tesla or high-voltage systems.

Responsibilities

Ensure diagnostic tests, structural repairs, and component replacements—including body, frame, suspension, and electrical work—meet OEM and safety standards.
Manage daily shop workflow, prioritize repair tickets to minimize downtime, and assist technicians with root-cause analysis of complex mechanical issues.
Enforce safety protocols, particularly for high-voltage components and EV-specific systems.
Ensure the team has maintained, advanced tooling and follows approved repair procedures.
Oversee vehicle check-in and check-out, ensuring handoffs between fleet and repair teams are seamless.
Monitor vehicle availability and maintenance schedules, and ensure accurate fleet documentation.
Ensure vehicles meet standards for cosmetic condition, cleanliness, and road-readiness.
Coordinate between the service floor and operations to align fleet availability with business demand.
Coach technicians and associates, identify training gaps, and foster career development.
Monitor KPIs for repair turnaround time, fleet utilization, and repair accuracy.
Maintain a professional, organized, and collaborative workspace that supports communication among estimators, parts associates, and technicians.
Comply with applicable federal, state, and local laws.