Service Manager

Servco Pacific Inc. • Lexus & Subaru Maui, HI

22d

About The Position

Servco is seeking a Service Manager to lead service professionals at its Maui Lexus and Subaru dealership. The role is responsible for ensuring an efficient and profitable service department by planning, organizing, and measuring its day-to-day operations. The Service Manager will build and manage an effective service team to meet financial, employee, and customer satisfaction targets.

Requirements

• High school graduate or equivalent.
• Valid driver’s license and clean driving record.
• Minimum three years of auto dealership service management experience.
• Strong leadership and customer service skills.
• Excellent verbal and written communication skills.
• Working knowledge of an auto dealership service management system.
• Proficiency in Microsoft Word and Excel.
• Strong problem-solving, analytical, and organizational skills.
• Ability to build teams and make decisions.

Nice To Haves

• A.S. Degree in Auto Technology and ASE certification.
• DealerTrack and Toyota, Lexus, or Subaru warranty processing experience.

Responsibilities

• Manage and motivate Service Consultants to achieve sales and customer service index targets.
• Supervise Dispatchers and Auto Technicians to ensure repairs are completed safely and on time.
• Direct Lot Attendants in safely moving vehicles and shuttling customers.
• Manage warranty administration staff and ensure paperwork is completed accurately.
• Monitor, report, and correct safety or compliance issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED