Service Manager

Rosauers Supermarkets Inc • Ellensburg, WA

3d

About The Position

Rosauers Supermarkets is seeking a Service Manager to help oversee store operations and support the Store Manager and Assistant Manager. The role includes managing team recruitment, training, productivity, and professional development; supervising business operations; and helping direct performance evaluations. The Service Manager also responds to customer concerns, works to improve operational and financial performance, monitors store staffing and provisioning, and prepares reports for upper management. The position is bonus eligible, with a semi-annual bonus of 0–20% of base wages based on company performance and achievement of position goals. Benefit eligibility may vary by role, length of service, store location, hours worked, and applicable collective bargaining agreement.

Requirements

• Must be at least 18 years old.
• Must complete a pre-employment background check.
• Must be able to lift, carry, and push 25 pounds.
• Outstanding organizational and leadership skills.
• Strong understanding of leadership principles.
• Excellent communication skills.

Responsibilities

• Help the Store Manager and Assistant Manager with day-to-day operations.
• Oversee recruitment and training of new team members.
• Ensure team members work productively and develop professionally.
• Delegate responsibilities and supervise business operations.
• Help direct the team member performance evaluation process.
• Handle customer complaints or concerns quickly and professionally to maintain good customer relationships.
• Evaluate and improve operations and financial performance, and establish and achieve business and profit objectives.
• Prepare regular reports for upper management.
• Ensure team members follow company policies and procedures.
• Monitor store activity and ensure it is properly provisioned and staffed.
• Perform other tasks as assigned.

Benefits

• Weekly pay
• Semi-annual bonus eligibility of 0–20% of base wages based on company performance and position goals
• Medical, dental, vision, and prescription health care plan
• Pension and 401(k) retirement plan with company match
• Paid vacation, sick time, and holidays
• Basic and voluntary life insurance, including AD&D
• Life Flight insurance
• Pet insurance options
• Employee discounts
• Scholarship opportunities
• Leadership training
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed