Service Manager

The Hinckley Company • Southwest Harbor, ME

5d • Onsite

About The Position

Hinckley is seeking a Marine Service Manager for its Southwest Harbor, Maine team. Hinckley’s first and premier service marina services power and sail vessels, typically 20–120 feet, of all brands. Services include custom work, seasonal care and storage, and mechanical and technical support.

The Service Manager focuses on exceptional customer service and managing client expectations, serving as the primary connection between customers and the service team. The role builds long-term customer relationships based on trust, loyalty, and satisfaction. It requires proactive communication about timelines, pricing, service limitations, and project updates, as well as collaboration with internal teams and external stakeholders.

Requirements

• Five years of experience in a client-facing role within the marine industry, preferably in a boatyard or shipyard.
• Basic knowledge of boats.
• Strong communication, interpersonal, and customer relationship management skills.
• Detail-oriented, with the ability to read, analyze, and interpret blueprints, drawings, technical information, financial reports, and contracts.
• Ability to manage customer concerns, troubleshoot problems, and resolve challenging situations professionally.
• Experience estimating repairs, labor hours, and costs.
• Proficiency in Microsoft Office 365, particularly Word and Excel.
• Self-motivated and organized, with the ability to manage multiple priorities.
• Ability to work independently with minimal supervision and collaborate effectively with a team.
• Strong communication skills, including the ability to remain professional in high-pressure situations.
• Availability for occasional travel.

Nice To Haves

• Marine industry experience in a boatyard or shipyard is preferred.

Responsibilities

• Communicate with customers and act as a liaison between the company and customers; make frequent vessel visits and monitor schedules to meet agreed-upon launch dates.
• Manage competing priorities, follow up on deadlines, and maintain strong organizational and time-management practices.
• Identify maintenance and customer service needs to determine the scope of work.
• Prepare estimates for service requests and obtain customer approval with reasonable delivery timelines.
• Schedule workforce and equipment while considering project budgets.
• Conduct inspections and verify completed work before billing and vessel departures to ensure quality control.
• Monitor service jobs in progress and obtain customer approval for additional work or changes in scope.
• Provide sales support at boat shows and other marketing events.
• Travel off-site for vessel inspections and estimates.
• Perform other duties as assigned.

Benefits

• Competitive wages
• Training
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Paid time off
• Professional training and development
• Career advancement opportunities
• Professional growth and upward mobility through an expanding network of service yards
• A clear career path

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed