Service Manager

Swickard Redwood City Corporation, d/b/a Toyota 101 • Redwood City, CA

3d • $100,000 - $200,000 • Onsite

About The Position

Toyota 101, part of Swickard Auto Group, is hiring a Service Manager to lead the service department at its high-volume Toyota dealership in Redwood City, California. The role leads service advisors, technicians, and support staff, with responsibility for guest satisfaction, service quality and efficiency, department financial performance, and key fixed operations metrics.

The Service Manager owns CSI, absorption, effective labor rate, technician efficiency, hours per repair order, warranty compliance, and comeback rate. The role also coaches and develops advisors and technicians, manages department workflow and staffing, coordinates with parts, maintains Toyota certification and manufacturer compliance, and resolves guest escalations. The position calls for at least five years of service management or service leadership experience at a franchised dealership.

Requirements

• At least 5 years of service management or service leadership experience at a franchised dealership.
• Demonstrated CSI and absorption results.
• Coaching-first leadership approach, with a focus on developing advisors and technicians.
• Operational discipline across scheduling, workflow, documentation, and warranty compliance.
• Experience with a DMS such as CDK, Reynolds & Reynolds, DealerSocket, Tekion, or an equivalent system.
• Valid driver's license and clean driving record.

Nice To Haves

• Toyota or import brand experience, preferably in a high-volume store.

Responsibilities

• Lead the full service department, including advisors, technicians, and support staff, to deliver consistent quality, efficiency, and guest satisfaction.
• Manage key fixed operations metrics, including CSI, absorption, effective labor rate, technician efficiency, hours per repair order, warranty compliance, and comeback rate.
• Coach and develop service advisors through repair order reviews and clear performance expectations.
• Drive technician productivity and development by managing workflow, supporting certification advancement, and retaining strong employees.
• Manage department financial performance, including revenue, expenses, and absorption targets.
• Partner with the parts department to ensure inventory supports service throughput.
• Maintain Toyota certification compliance, warranty administration, and manufacturer requirements.
• Manage staffing, scheduling, and onboarding for advisors and technicians.
• Handle guest escalations with composure and a solution-first approach.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and supplemental coverage options.
• Paid time off and paid holidays.
• Career path opportunities, including advancement into fixed operations director and broader operational leadership roles.
• Employee vehicle purchase and service discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed