Service Manager

Hy-Vee•Grand Island, NE

5d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employees across all departments and ensuring customers receive prompt, friendly service. The role includes leading by example, managing schedules, handling customer issues, overseeing merchandising and compliance, and supporting store operations wherever needed. The Service Manager reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed as reporting roles or as otherwise designated by the Store Director. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems and interpret instructions in a variety of situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview people to obtain basic information, clearly guide and direct others, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Where applicable to the role, ability to safely use sharp knives and blades for food preparation.
Where applicable to the role, ability to work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable to the role, ability to operate a delivery vehicle in accordance with applicable DOT standards.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and help make each customer visit a positive experience.
Lead by example and promote positive employee relations, teamwork, friendliness, and accountability throughout the store.
Plan, prepare, and adjust work schedules; assign duties; and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager’s absence, or perform work at any job level as needed.
Ensure consistent customer service throughout the store and address customer issues promptly and professionally.
Train employees on store policies, department procedures, job duties, and policy updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on safety procedures, maintain a safe and healthy work environment, and complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies between orders and received products.
Determine ad and promotional display locations and ensure product quality and quantities meet customer and store needs.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and ad and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential information, including pricing, sales and profit-and-loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines, and report to work as scheduled and on time.