Service Manager

Allegiance Trucks•New York, NY

8d•$85,000 - $85,000

About The Position

The Service Manager oversees the day-to-day operation of a service department maintaining and repairing commercial medium- and heavy-duty diesel trucks, including Pierce Fire Trucks. The role focuses on maximizing vehicle uptime while controlling fleet maintenance and repair costs, supervising diesel technicians and administrative staff, and managing service requests for commercial truck leasing customers. The manager also handles warranty recognition and claims, vendor and customer relationships, business planning and budgeting support, and compliance with Navistar Diamond Edge and Prestige Service Standards. The position is responsible for safety and regulatory compliance, including U.S. Federal Motor Carrier Safety Regulations (CFR 396), customer CSA Vehicle Basic scores, vehicle maintenance documentation, technician certifications, and coordination with the corporate Facilities Manager on facility safety and environmental standards. The manager also leads customer relations and retention, reviews department financial results, monitors shop productivity, promotes training, supports invoice collection, and handles customer, employee, and vendor issues professionally.

Requirements

Consistent track record of successfully meeting and exceeding sales goals.
High school diploma or GED equivalent.
Minimum 5–7 years of automotive or trucking management experience.
Valid driver's license.
Satisfactory Motor Vehicle Report (MVR).

Responsibilities

Manage the day-to-day service department maintaining and repairing commercial medium- and heavy-duty diesel trucks, including Pierce Fire Trucks.
Maximize vehicle uptime while minimizing fleet maintenance and repair costs.
Oversee diesel technicians and administrative staff.
Recognize warranty failures, manage warranty claims, and process warranty recovery.
Manage commercial truck leasing customer service requests with urgency and professionalism.
Develop and manage vendor and customer relationships.
Assist the management team in preparing an annual business plan and budget.
Ensure Navistar Diamond Edge and Prestige Service Standards are met.
Assist with other projects as needed.
Understand and monitor changes to U.S. Federal Motor Carrier Safety Regulations (CFR 396).
Implement procedures to keep Idealease and contracted customers compliant with applicable regulations.
Monitor and manage satisfactory CSA Vehicle Basic scores for customers.
Maintain documentation for customer and company vehicle maintenance files in accordance with CFR 396.
Develop, communicate, and enforce company safety policies and procedures.
Certify technicians for U.S. DOT annual inspections, brake inspections, and other maintenance procedures in accordance with applicable regulations.
Work with the corporate Facilities Manager to ensure the facility meets local and federal safety and environmental standards.
Create and maintain positive customer relationships and maintain a minimum 90% customer retention rate.
Investigate customer maintenance issues and establish a course of action.
Review monthly financial results against the business plan and initiate corrective action as needed.
Implement and monitor shop productivity measures.
Create a clean, safe, and customer-focused shop environment.
Develop, implement, and promote service training.
Assist with collecting past-due invoices as needed.
Handle customer, employee, and vendor issues professionally and courteously.