Service Manager

Hy-Vee•Owatonna, MN

16d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, addresses customer issues, oversees merchandising and compliance, and supports the store wherever needed. It is a fast-paced retail leadership role focused on developing employees and delivering results. The Service Manager is accountable to and reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. A high school diploma or equivalent experience is required; two or more years of similar or related work experience is preferred. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview for basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team while building a collaborative, customer-focused store culture.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and make each customer visit a positive experience.
Lead by example and foster positive employee relations, teamwork, friendliness, and accountability.
Plan, prepare, and adjust work schedules; assign employees to duties and follow up on task completion.
Supervise and coordinate store employees across all areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure proper customer service throughout the store and address customer issues promptly and professionally.
Train employees in store policies, department procedures, and job duties, and provide ongoing education about updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand basic payroll-system operations.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and changes to merchandise additions, deletions, and shelf allocation.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines, and report to work as scheduled and on time.