Service Manager
About The Position
The Service Manager II coordinates employees who repair and maintain buildings and facilities. The role prepares work schedules, assigns work, and oversees the quality of completed work. It may involve new construction or modifications to existing properties. The manager maintains adequate repair-supply inventory, monitors the monthly maintenance budget, and demonstrates a strong commitment to serving internal and external customers professionally and courteously. The position coordinates maintenance staffing, work assignments, employee safety and skills training, property inspections, repairs, preventive maintenance, and resident-request follow-up. It requires knowledge of safety rules, maintenance codes and policies, mechanical equipment, appliance and HVAC repairs, and property-issued tools. The role shares on-call responsibilities with the maintenance team, including during inclement weather. The stated work schedule is Monday through Friday, though it may vary. Some overtime and extended hours may be required, including on-call work or participation in a rotating on-call schedule. The physical environment includes exposure to all weather conditions and work involving lifting, frequent movement, and use of both hands.
Requirements
- Five or more years of progressive maintenance and safety experience.
- Advanced computer skills and familiarity with industry-specific technology used to coordinate and respond to resident and management requests.
- Ability to perform manual, task-oriented work independently and prioritize tasks.
- Ability to assign tasks to a large team.
- Required EPA Section 608 Type I (Appliance), Type II (HVAC), or Universal certification.
- Certified Pool Operator certification where required by the local jurisdiction.
- Working knowledge of appliance repairs.
- Working knowledge of HVAC repairs.
- Must provide own industry-specific hand tools.
Nice To Haves
- High school diploma (preferred).
Responsibilities
- Prepare maintenance employee schedules, communicate assignments, and coordinate the work of maintenance staff.
- Participate in site staffing needs with the Community Manager.
- Assess employee training needs, provide input on training programs, and coordinate and schedule appropriate training.
- Provide safety and skills training for maintenance employees and assist with written property safety audits when needed.
- Inspect the property and grounds daily for maintenance needs and liability hazards.
- Ensure repairs, replacements, rehabilitation, and construction projects are assigned and completed to company standards.
- Assist in monitoring resident satisfaction and ensure maintenance staff follow up on results.
- Comply with OSHA and other safety requirements, and apply knowledge of applicable codes, company policies, initiatives, and systems.
- Inspect, maintain, install, repair, replace, and clean mechanical equipment and components; source and install new equipment as needed.
- Help ensure preventive maintenance programs are implemented, followed, and documented according to company guidelines.
- Understand company policies and procedures and ensure the team understands and complies with them.
- Maintain and secure property-issued tools.
- Share on-call responsibilities with the maintenance team, including during inclement weather, and respond to resident requests according to company standards.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
