Service Manager

Ruan Transportation Management Systems•Lenox, IA

6d•Onsite

About The Position

The Service Manager manages truck and trailer maintenance for a single operation, directs service operations, and supervises technicians and support staff. The role focuses on maximizing equipment utility, customer satisfaction, and operational profitability. The position is full time and onsite in Mandan, North Dakota, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The Service Manager carries out the Company's organizational values and operates in accordance with applicable laws, regulations, and Company policies.

Requirements

Associate, vocational, or technical degree, or equivalent work experience.
Diesel technician trade school coursework and current ASE Certified Technician status, or demonstrated equivalent experience in diesel engine repair, drivetrain, brakes, suspension and steering, electrical systems, heating and air conditioning, and/or medium and heavy truck PMI (T-2 through T-8).
One to two years of experience, including at least one year as a lead technician or in a leadership role.
Experience performing mechanical work on various types of tractors and trailers.
Broad knowledge of DOT rules and regulations.
Strong math skills, including the ability to compute rates, ratios, and percentages.
Very good working knowledge of MS Office products and ability to learn various computer software applications.
Demonstrated leadership and management ability.
Good interpersonal and relationship-management skills, with the ability to cooperate and work as part of a team to accomplish goals and objectives.
Excellent verbal and written communication skills.
Ability to set priorities and complete job duties with little supervision or direction.
Ability to act with integrity and align behavior with the company's guiding principles: safety, people, customer, performance, and continuous improvement.

Nice To Haves

L2 Advanced Diesel Specialist designation.

Responsibilities

Provide leadership and build and maintain a strong team through communication, recruiting, training, coaching, counseling, performance appraisals, rewarding, employee development, and succession planning; carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Manage service operations and financial performance, assist with creating the service budget, monitor and maintain the budget, and plan and implement cost-effective repair solutions that maximize equipment utility and operational profitability.
Analyze operating costs, equipment utilization and efficiency, and technician wages and productivity; identify improvement opportunities and develop and implement processes to better meet organizational needs and operational goals.
Manage purchasing of parts, tires, oil, shop supplies, and services using Ruan national account programs, and manage inventories.
Identify and resolve service repair and scheduling problems through timely communication with customers, drivers, vendors, and Ruan personnel.
Ensure compliance with company rules and DOT, OSHA, EPA, DOL, and other government regulations; maintain current vehicle permits.
Develop and maintain positive working relationships with customers, on-site personnel, vendors, and all levels of Ruan personnel.
Maintain the shop facility to company standards.
Perform other job-related duties and special projects as required.