Service Manager

Hy-Vee, Inc.•Topeka, KS

22d

About The Position

The Service Manager provides prompt, efficient, and friendly customer service and ensures customers’ needs are met. The role supervises and coordinates employee activities across store areas, or performs the work of all job levels. It is accountable to the District Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. All positions other than those listed above or designated by the Store Director report to this role. The Service Manager leads by example, supports positive employee relations, schedules and assigns work, trains employees, and follows up to ensure duties are completed properly and on time. The role helps maintain store safety, customer service, merchandise availability and quality, promotional displays, accurate records, and compliance with company policies and applicable laws. It also handles operational and administrative responsibilities, including ordering merchandise, reviewing managerial data, supporting personnel decisions, and explaining store services to potential customers. The position requires a high school education or equivalent experience. Two or more years of similar or related work experience is preferred. It involves daily contact with customers, employees, suppliers and vendors, and the general public, and occasional contact with federal or state regulatory agencies. The role has access to confidential information, including pricing, sales and profit-and-loss reports, and wages, and is authorized to purchase merchandise and supplies and order equipment repairs. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school education or equivalent experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, follow technical manuals, and interact with people.
Ability to perform medium physical work, exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Must be able to work in a fast-paced environment exposed to dust, noise, temperature extremes, possible equipment movement hazards, electrical shock, and chemicals and solvents.
Must successfully complete a pre-employment drug screen.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, efficient, friendly, and helpful customer service throughout the store, addressing customer issues and assisting customers with products, requests, and other needs.
Encourage employees to greet and assist customers, and serve as a positive leader and role model who maintains positive employee relations.
Plan and adjust work schedules, assign employees to duties, and follow up to ensure work is completed properly and on time.
Supervise and coordinate employee activities across store areas in the absence of Department Managers, or perform work at all job levels.
Learn to formulate merchandise pricing philosophies in accordance with Store Director guidelines.
Evaluate employee performance and recommend personnel actions, including promotion, transfer, or dismissal; select new employees and act on employee problems within the role’s authority.
Train employees on store policies, department procedures, job duties, safety procedures, and updated company and store practices.
Enforce safety procedures, maintain a safe and healthy work environment, complete customer accident and employee injury reports, and assign light duty as necessary.
Compile, store, retrieve, and interpret managerial data such as sales, inventory, and advertising and display projections and actuals.
Order merchandise, verify deliveries, check product quality and quantities against orders, and report discrepancies.
Ensure employee compliance with established policies, laws, security, sales, and record-keeping procedures and practices.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store needs and profitability goals.
Work with employees to resolve job-performance issues and questions about policies and procedures.
Explain store services to potential personal and business account customers to generate additional store business.
Understand basic store accounting and payroll processes; review personnel records for completeness, accuracy, and timeliness.
Maintain department and company standards for personal hygiene and dress, follow company and store guidelines, and report to work as scheduled and on time.
Determine employee motivational needs and provide an appropriate work environment.
Stay informed about market trends, competitors, products, equipment, and merchandising techniques.
Sell merchandise to employees and customers or issue merchandise for authorized inter-store transfers; operate cash registers.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
Assist in other store areas and perform other job-related duties and special projects as required.