Service Manager

EquipmentShare • Columbia, MO

5d • Onsite

About The Position

EquipmentShare is hiring a Service Manager at its rental facility in Columbia, Missouri. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose equipment issues. The role oversees equipment maintenance and service operations, schedules repairs for customer- and company-owned rental equipment, and helps maintain customer satisfaction and safe working conditions.

The position is scheduled Monday through Friday, 7:00 AM to 5:00 PM. It requires industry knowledge and service leadership, strong customer service and communication skills, and the ability to work in a fast-paced, growing company. A high school diploma is required; a trade school certificate is preferred.

Requirements

• Industry knowledge in the rental industry or a related construction field.
• Ideally, three years of maintenance and service experience.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and learn and stay current on EquipmentShare products and services.
• Superior customer service, teamwork, and verbal and written communication skills.
• High school diploma.
• Experience leading maintenance teams.
• Valid driver's license with an acceptable driving record.
• Must be at least 21 years old to operate a company vehicle.
• Must be able to move, stand, stoop, and bend freely and lift up to 50 pounds at times.
• Employment is contingent on passing a background check; this safety-sensitive role also requires passing a 10-panel drug screen.

Nice To Haves

• Trade school certificate.
• Experience in field service, maintenance, and repair.
• Experience and/or a background in the construction industry.

Responsibilities

• Coordinate and supervise the quality and performance of equipment mechanics and service personnel.
• Schedule repairs for customer- and company-owned rental equipment.
• Create, assign, and monitor work orders; track machine service intervals; order parts; and diagnose issues using company technology and equipment data.
• Maintain and nurture customer relationships, ensuring customers are satisfied with service and support and informed about additional ways EquipmentShare can help their businesses.
• Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
• Train and develop employees and maintain a safe work environment.
• Perform other duties as assigned.

Benefits

• Monthly family dinner night.
• Base salary plus Company Profit Sharing Plan.
• Company-provided truck.
• Full medical, dental, and vision coverage for full-time employees.
• 401(k) with company match.
• Generous paid time off and paid holidays.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Annual tool and boot reimbursements for applicable jobs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED