Service Manager

RDO Equipment Co.•Casper, WY

10d•$75,000 - $90,000

About The Position

RDO Equipment Co. is hiring a Service Manager to lead a team of technicians and oversee service operations. The role manages work orders, scheduling, workflow, customer communication, and relationships while fostering a supportive and productive shop environment. The Service Manager motivates and develops technicians, resolves team issues, and helps deliver a world-class customer experience. The team supports heavy construction machinery, parts, and service for equipment from manufacturers including John Deere, WIRTGEN Group, and Topcon, serving industries such as mining, construction, and oil and gas.

Requirements

Leadership ability and a desire to learn and grow in a leadership role.
Strong customer service skills and a passion for delivering excellent customer experiences.
Confidence using computers and the ability to learn new systems quickly.
Clear written and verbal communication skills.
Ability to thrive in a fast-moving environment where priorities can change.
Valid work authorization and ability to work in the United States without company sponsorship.

Nice To Haves

Familiarity with the industry; industry experience is a plus but is not required.

Responsibilities

Open and close work orders, track their progress, and use internal systems to keep service operations running smoothly.
Assign technicians to jobs, manage schedules and workflows, and ensure team members know where they need to be.
Communicate clearly, respectfully, and promptly with customers during the repair process.
Keep team members and customers informed and aligned through effective communication.
Lead, motivate, and support technicians’ development, and address issues that arise.
Ensure customer satisfaction, build strong customer relationships, and deliver a world-class experience.