Service Manager

Ourisman Lexus of Rockville•Rockville, MD

26d

About The Position

Ourisman Automotive Group is seeking an experienced and results-driven Service Manager to oversee its service department. The role is responsible for ensuring efficient and profitable operations while maintaining high standards of customer service and satisfaction. The Service Manager leads the service department team, addresses customer concerns, works with the Service Director on performance goals, ensures regulatory and policy compliance, and manages the department budget and profitability.

Requirements

Proven experience as a Service Manager or in a similar role in the automotive industry.
Strong leadership and management skills, including the ability to motivate and develop a team.
Comprehensive understanding of automotive systems, repair processes, and service operations.
Excellent customer service skills and the ability to handle challenging situations professionally.

Responsibilities

Manage and lead the service department team, including Service Advisors, Technicians, and support staff, to ensure cohesive and efficient operations.
Ensure a high level of customer satisfaction by resolving complaints and concerns in a timely and effective manner.
Collaborate with the Service Director to set performance goals, monitor progress, and provide coaching and feedback to help the team meet objectives.
Ensure the service department complies with regulations, safety standards, and company policies.
Manage the department budget, analyze financial data, and implement strategies to achieve profitability targets.