Service Manager

Central Power Systems & Services • Hutto, TX

4d

About The Position

The Service Manager manages and/or supervises the Service Department in support of the branch’s goals and the Branch Manager. The role works to maintain appropriate staffing, support employee performance and development, coordinate with other departments, manage inventory, improve policies and procedures, and strengthen customer relationships. The Service Manager also reviews monthly operating results to assess department finances, improvement opportunities, staffing needs, and ways to gain market share.

The role is based at the Hutto Austin location in Hutto, Texas. It requires regular walking, standing, sitting, stooping, bending, kneeling, climbing stairs, and frequently pushing, pulling, twisting, lifting more than 50 pounds, and working in varying weather conditions and noise levels. Candidates must be legally authorized to work in the United States. Employment offers are contingent on successfully completing a background check and drug screen, including THC. The company is a smoke-free and drug-free workplace.

Requirements

• Complete and maintain all factory certifications within 180 days of the original hire date.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Office Suite.
• At least 2 years of experience in a heavy-duty diesel shop.
• Strong mechanical knowledge and ability.
• Minimum 1 year of supervisory experience.
• Legally authorized to work in the United States.
• Successfully complete a background check and drug screen, including THC, as a condition of employment.

Nice To Haves

• Bachelor’s degree and/or technical education in Automotive, Diesel, or a related field.

Responsibilities

• Work with recruitment and HR to maintain staffing levels appropriate to customer demand.
• Work directly with personnel to ensure proper job performance.
• Maintain continuous personnel-improvement processes, including cross-training and management support.
• Work with other department managers to encourage cross-departmental workflow.
• Manage inventory levels to support customer service and corporate goals.
• Assist with policy and procedure enhancements that promote ease of business.
• Hold weekly departmental meetings to address comments, questions, concerns, and departmental productivity.
• Regularly spend time in the market managing, maintaining, and increasing customer relationships.
• Regularly review the Monthly Operating Statement to assess the department’s financial state, including forecast versus current results, areas for improvement, and staffing levels.
• Evaluate the market to determine appropriate ways to gain market share.
• Complete other duties as assigned by the Branch Manager.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid time off.
• Training and professional development.
• Positive and productive work environment.
• Opportunities for professional development and career advancement within a growing company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED