Service Manager

Rentix Solutions•Whitestown, IN

47d•$85,000 - $120,000

About The Position

The Service Manager is responsible for the service department’s overall performance, including daily operations, profitability, customer satisfaction, employee supervision, and equipment maintenance. The role leads service technicians, ensures equipment is serviced safely and efficiently, and drives operational excellence in support of branch business objectives. The Service Manager oversees shop and field service operations, work scheduling, customer communication, service records, fleet maintenance, equipment readiness, and the availability of shop supplies and tools. The role provides leadership and technical guidance to service personnel, develops customer relationships, supports sales and rental teams, manages department productivity and expenses, and promotes safety, compliance, and continuous improvement.

Requirements

High school diploma or equivalent required.
Five or more years of experience in a heavy equipment, truck, or industrial service environment, including supervisory or management experience.
Strong leadership, communication, organizational, and customer service skills.
Working knowledge of diesel, hydraulic, electrical, and mechanical systems.
Proficiency with computer systems, diagnostic software, and Microsoft Office.

Nice To Haves

Experience troubleshooting heavy equipment and truck systems preferred.
Class B CDL preferred.

Responsibilities

Manage daily shop and field service operations, including equipment inspections, diagnostics, maintenance, and repairs.
Prioritize and schedule work orders to maximize technician productivity, equipment availability, and turnaround time.
Serve as the primary contact for service customers by providing estimates, communicating repair status, resolving concerns, and supporting customer satisfaction.
Maintain service records, warranty claims, labor estimates, and compliance with company processes.
Oversee fleet maintenance, preventive maintenance programs, and equipment readiness to minimize downtime.
Ensure shop supplies, tools, and equipment are maintained and available.
Assist technicians with troubleshooting complex mechanical, hydraulic, and electrical issues when needed.
Lead, supervise, coach, train, and evaluate service technicians and shop personnel.
Assign work, monitor performance, and provide technical guidance to ensure quality workmanship.
Conduct performance reviews and promote employee development and continuous improvement.
Foster a culture of safety, accountability, teamwork, and professionalism.
Build customer relationships through timely communication and quality repairs; handle questions and resolve service-related issues promptly and professionally.
Support sales and rental teams with technical expertise and equipment knowledge.
Monitor department productivity, profitability, labor utilization, and operating expenses.
Control expenses while maintaining quality repairs and efficient service operations.
Maintain a clean, organized, and professional service facility.
Support branch goals by driving operational efficiency and continuous process improvement.
Ensure compliance with OSHA, DOT, and company safety policies and procedures.
Promote safe work practices and maintain a safe, organized work environment.
Ensure technicians follow manufacturer specifications and company service standards.
Oversee preventive maintenance programs to maximize equipment life and reduce downtime.