Service Manager

Sprouts Farmers Market•Redding, CA

23d•Onsite

About The Position

At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to superior service in a fast-paced, friendly environment. The role leads front-end operations and oversees the entire store when the Store Manager and Assistant Store Manager are absent. The Service Manager drives store sales and team member recruitment, engagement, and retention, and provides customer advocacy through strong leadership focused on customers and team members. Responsibilities also include preparing work schedules, training team members, and helping achieve store goals related to sales, labor, margins, and shrink. The role oversees the Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers. It is responsible for hourly team member staffing, scheduling, training, development, discipline, and performance appraisals in areas of responsibility. The Service Manager leads front-end operations, maintains appropriate department records and cash handling, and supports compliant, profitable store operations. The role may perform other related duties as assigned.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent.
Demonstrated success leading total-building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, performance appraisals, deadlines, inventory and shrink, sales promotions, and merchandising.
Professional written and verbal communication skills, attention to detail, analytical ability, and solution-focused decisiveness.
Proficiency in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.
Flexibility to work a schedule that changes based on business needs, including nights, weekends, and holidays.
Ability to lift 60 pounds between 15 and 70 inches above the ground; occasional lifting of heavier items is required.
Ability to push and pull racks and U-boats of merchandise, with required force ranging from 80 to 100 pounds.
Ability to stand continuously on hard surfaces, walk up to 2 miles, reach vertically to access upper levels, and transfer items horizontally.
Wear task-appropriate PPE, including but not limited to non-slip, closed-toe shoes, long pants, and latex and/or cut-resistant gloves.
Use relevant tools and equipment, including a phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, and pallet jacks.

Nice To Haves

A degree in business management, marketing, retailing, communications, advertising, or a related field is preferred.

Responsibilities

Model leadership behaviors aligned with Sprouts values to positively shape store culture.
Drive customer satisfaction by ensuring team members provide superior service throughout the store; demonstrate product knowledge and assist customers.
Listen to and resolve customer complaints in accordance with company standards, and champion customer service survey activity and results.
Communicate standards, expectations, policy changes, and product knowledge to team members; communicate sales promotions to cashiers to support accurate execution and customer satisfaction.
Coordinate Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs.
Organize in-store hiring events and interviews and build a candidate pipeline in partnership with the Region Talent Advisor Specialist.
Staff, schedule, train, and develop hourly team members; manage discipline and performance appraisals for areas of responsibility.
Celebrate store successes and identify and address opportunities for improvement.
Oversee the Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.
Lead front-end operations and ensure department records and cash handling/accounting comply with legal and company policies and procedures.
Manage team member concerns and conflict through proactive, clear discussions; provide and receive constructive feedback and direction.
Facilitate career development conversations and support career movement across stores, store support, and distribution centers.
Ensure store signage is properly posted, including compliance, sales event, holiday, and door signage.
Execute company programs to support store profitability and customer satisfaction while following safety, labeling, health, and weights-and-measures standards.
Keep department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases; foster a positive work environment while following safety, health, and compliance regulations.
Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise, with particular attention to code dates.
Help build and maintain sales-floor displays in compliance with company programs and standards.
Help verify product labeling and pricing, oversee price changes, and remain current on sale prices.
Communicate temperature failures in cases, shelves, and storage areas to the Store Manager.
Address emergencies, crises, equipment failures, and other issues confidently and effectively.
Perform other related duties as assigned.

Benefits

Competitive pay
Sick time plan
Vacation accrual plan
Opportunities for career growth
15% discount for the employee and one other family member in the household on purchases at Sprouts
Flexible schedules
Employee Assistance Program (EAP)
401(k) retirement savings plan with company match
Company-paid life insurance
Contests and appreciation events throughout the year
Bonus based on company and/or individual performance, subject to eligibility requirements
Medical, dental, and vision coverage, subject to eligibility requirements
Health Savings Account with company match, subject to eligibility requirements
Pre-tax Flexible Spending Accounts for healthcare and dependent care, subject to eligibility requirements
Company-paid short-term disability coverage, subject to eligibility requirements
Paid parental leave for mothers and fathers, subject to eligibility requirements
Paid holidays, subject to eligibility requirements
DailyPay access for eligible employees, allowing transfer of earned pay before payday at no extra cost