Service Manager

Rose Valley Management•New Haven, CT

5d•$30 - $36

About The Position

The Service Manager organizes, directs, and supervises maintenance and repair programs for buildings and grounds, coordinating work with other departments. The role plans and carries out maintenance, repairs, preventive maintenance, replacements, and installations involving building systems, institutional equipment, vehicles, and grounds. The manager also supervises maintenance personnel and outside contractors, monitors safety and regulatory compliance, maintains work and cost records, and ensures maintenance tasks are completed to a good standard and on time using company software. The position includes hands-on maintenance and repair work as needed, as well as responsibility for maintenance supplies, tools, equipment, and shop organization. The Service Manager must be available for emergency calls and may perform other duties as directed by the Community Manager.

Requirements

High school graduate or graduate of a technical school.
At least two years of experience in maintenance and various mechanical, electrical, and plumbing systems.
Ability to read and interpret blueprints and technical manuals.
Knowledge of state and local codes and ordinances.
Knowledge of OSHA safety regulations.
Ability to plan and carry out repair, new construction, and/or installation programs.
Ability to direct others.
Knowledge of recordkeeping and cost estimating.
Knowledge of maintenance department supplies and equipment and how to care for them.
Ability to deal tactfully and effectively with residents, visitors, outside vendors, and fellow employees.
Able to stand and walk indoors and outdoors in all weather.
Able to stoop, kneel, bend, and climb as required by the job.
Able to lift and move heavy items, including lifting over 50 pounds occasionally.
Able to see, hear, and communicate adequately to complete job duties and responsibilities.

Responsibilities

Plan, direct, supervise, and/or perform maintenance tasks involving heating, cooling, plumbing, water, gas, electrical, mechanical, oxygen, communications, carpentry, painting, plastering, refinishing, heavy-duty cleaning, grounds care, institutional equipment, and vehicles.
Schedule repairs, preventive maintenance, replacements, and new installations for structures, equipment, and grounds.
Advise and consult with the Community Manager about maintenance and repairs.
Orient, instruct, and supervise maintenance personnel; assign duties and evaluate performance.
Requisition maintenance supplies and equipment.
Keep records of work performed and associated costs.
Regularly inspect equipment and systems for proper functioning and safety.
Inspect buildings and grounds for compliance with state and local codes, ordinances, and OSHA safety regulations, and prepare reports as directed by the Community Manager.
Attend team meetings, workshops, and training sessions as required.
Perform or supervise maintenance work in areas such as electricity, plumbing, painting, carpentry, mechanics, equipment, and mechanical systems, except work performed by outside contractors.
Supervise outside contractors when they perform maintenance services.
Direct or perform grounds maintenance, including care of parking lots and driveways and snow removal, except work performed under service contracts.
Perform or direct cleaning of storage and utility areas, walls, ceilings, and outside windows; change storm-window screens and light bulbs; and perform housekeeping duties in high places.
Run errands, handle incoming and outgoing freight, and lift and move heavy furniture and equipment.
Care for and use departmental supplies, tools, and equipment, and organize maintenance shops.
Remain available for emergency calls.
Use company software to schedule ready tasks and ensure tasks are completed on time and to a good standard.
Perform other ad hoc duties as required or assigned.