Service Manager Hyundai

Bud Clary Auto • Longview, WA

5d • Onsite

About The Position

Bud Clary Hyundai of Longview is seeking an Automotive Service Manager to lead its service department. The role suits someone who can build repeat customer business, solve problems, deliver excellent customer service, and manage people effectively in a fast-paced shop environment. Positive leadership qualities are required. The position is based at the Longview Hyundai location, and relocation assistance is available.

The Service Manager sets and works toward department goals, manages and develops staff, oversees budgets and operating performance, and ensures compliance with applicable regulations and manufacturer policies. The role also supports customer satisfaction and retention through quality repairs, prompt estimates, complaint handling, and customer follow-up. Driving is an essential function; employees must hold a valid driver’s license and maintain an acceptable driving record under company insurance standards.

The stated annual pay range is $140,000–$170,000, based on base salary and commission. Bud Clary describes itself as family-owned, performance-driven, and people-focused, with a high-energy team and a positive culture. The company is an equal opportunity employer and uses E-Verify to confirm newly hired employees’ eligibility to work in the United States.

Requirements

• Two to four years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Valid driver’s license and an acceptable driving record consistent with company insurance standards throughout employment.
• Strong problem-solving skills and ability to thrive in a fast-paced shop environment.
• Ability to deliver exceptional customer service and manage people effectively.
• Positive leadership qualities.

Responsibilities

• Set department goals and objectives and work toward achieving them.
• Recruit, train, motivate, counsel, and monitor the performance of service department staff.
• Prepare and administer the service department’s annual operating budget.
• Maintain reporting systems for general management and the factory.
• Attend manager meetings.
• Monitor and control department performance using reports, tracking systems, and surveys.
• Foster teamwork and cooperation within the department and across other departments.
• Develop and implement a marketing plan to promote new and repeat business.
• Ensure compliance with federal, state, and local regulations affecting service operations.
• Ensure compliance with manufacturer warranty and policy procedures.
• Maintain and accurately process necessary documents.
• Conduct weekly department meetings.
• Direct and schedule department employees’ activities.
• Facilitate technical training and arrange employees’ attendance at training schools.
• Monitor technicians’ productivity and payroll records.
• Review and initial repair orders before submitting them to the warranty department.
• Build and maintain positive customer relationships to encourage repeat and referral business.
• Communicate time allowances to repair technicians for each order.
• Ensure service repairs are high quality and minimize comebacks through periodic spot checks.
• Maintain cleanliness in work areas and the customer waiting area.
• Cultivate relationships with vocational and technical schools for recruitment.
• Serve as a liaison with factory representatives.
• Ensure proper care, storage, and inventory of special tools.
• Provide customers with prompt and fair repair and maintenance estimates.
• Handle customer complaints promptly and according to dealership guidelines.
• Follow up with customers within 24 hours to confirm satisfaction with service.
• Maintain a safe work environment.
• Maintain a professional appearance.

Benefits

• Relocation assistance is available.
• Health, dental, vision, and life insurance.
• Employee assistance program.
• 401(k) retirement plan.
• Paid time off accrual beginning on the first day of employment: 1 hour per 40 hours worked during the first year, 1.63 hours per 40 hours worked for years 2–9, and 2.39 hours per 40 hours worked for 10 or more years of service.
• Paid holidays.
• Employee discounts.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed