Service Manager

Mission Rock Residential • Charlottesville, VA

22d • Onsite

About The Position

The Service Manager (Maintenance) performs and oversees the assigned property’s day-to-day maintenance operations, ensuring its physical aspects meet company standards and applicable laws. The role coordinates maintenance work, supervises and coaches the maintenance team, performs and oversees repairs and preventative maintenance, inspects the property, manages vendors and contractors, and completes unit turns. The position also responds to after-hours on-call emergencies on a rotation basis.

Requirements

• Comprehension of federal fair housing laws and applicable local housing provisions.
• Ability to comprehend and work within budgetary guidelines.
• Knowledge of general property repairs, which may include HVAC, electrical, plumbing, pools, carpentry, drywall, exterior structures, and appliances.
• Must be authorized to work for any employer in the United States; employment visa sponsorship or transfer is not available.

Responsibilities

• Schedule, monitor, and/or perform preventative maintenance at the assigned property.
• Coordinate the day-to-day maintenance operations of the property.
• Direct and supervise daily maintenance team activities, including preparing work schedules, assigning and delegating tasks, monitoring workflow and progress, reviewing work for timeliness and accuracy, and appraising performance.
• Train and coach maintenance team members.
• Help diagnose problems and perform repairs and general maintenance, including HVAC, general electrical, plumbing, swimming pools when applicable, carpentry, drywall, exterior structures, and appliances.
• Perform daily property inspections and maintain property cleanliness in partnership with the team.
• Manage vendor and contractor relationships, including obtaining and completing quality control.
• Complete property unit turns, painting, drywall, and normal wear-and-tear repairs.
• Respond to after-hours on-call emergencies on a rotation basis.

Benefits

• Bonus opportunity, depending on position eligibility.
• Generous paid time off, including 13 paid holidays, a Floating Holiday, a Volunteer Day, accrued sick time, and 15 days (120 hours) of vacation in the first year.
• Housing discount program, subject to availability and prior ownership group approval.
• 401(k) retirement plan with company match.
• Medical, dental, and vision coverage, plus an HSA with employer contribution and FSA options.
• Employer-sponsored short-term and long-term disability coverage.
• Company-paid life insurance.
• Optional critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed