Service Manager

United Ag & Turf NE, LLC•Hicksville, NY

6d•$50,000 - $85,000

About The Position

United Ag & Turf NE, a John Deere dealership with multiple locations across the Northeast, is seeking a Service Manager to manage branch Service Department operations and provide a high level of satisfaction to external and internal customers. The position works closely with store leaders and employees to help ensure building operations remain safe, secure, and well-maintained. The Service Manager oversees service repairs, workflow, customer issues, department policies and processes, financial and operational goals, and the hiring, training, and performance management of service personnel. The role also supports department growth, equipment and facility upkeep, cross-department teamwork, and effective execution of service and marketing plans.

Requirements

Excellent customer service skills and ability to follow through.
General understanding of mechanical and technical terms and knowledge of methods, materials, tools, and techniques used to repair customer- and dealer-owned equipment.
Ability to manage personnel and adhere to company policies and procedures.
Ability to use standard desktop applications, email, internet functions, and Service Advisor.
Ability to work varying shifts, weekends, and holidays, or as needed for a rotating on-call basis.
Ability to write and speak effectively to individuals and groups.
High level of attention to detail and accuracy of information.
Solid understanding of financial principles related to Service Department operations and company business systems.
Ability to create, analyze, and interpret internal reports and provide feedback on areas for improvement.
Ability to effectively manage a fast-paced environment.
Desire to expand personal development.
Ability to work within and promote a strong team environment across departments.
Willingness to accept additional assignments.
Achieve and maintain forklift certification.
Ability to travel for customer service and training as needed.
Clean driving record and valid driver’s license.
High school diploma or GED.

Nice To Haves

Familiarity with the equipment industry, John Deere, and competitive products.
Two years of equipment industry or service experience.

Responsibilities

Manage service repairs and assign jobs and work areas to Service Department employees according to their skills and knowledge.
Ensure service repair orders are completed and invoiced on time to support department profits and customer satisfaction.
Resolve elevated customer issues, escalating them when needed.
Participate in regular meetings with department managers to identify and implement ways to foster teamwork between departments.
Assist in developing and executing effective Service Department policies and processes.
Create the annual branch Service Department forecast and goals in alignment with financial and operational objectives.
Execute the Service Department’s strategic and marketing plans and regularly review progress toward goals.
Communicate effectively with the Corporate Service Manager, branch Parts Manager, and branch personnel.
Hire, train, and develop service personnel.
Complete performance reviews and deliver appropriate corrective action and discipline as needed.
Ensure department tools, equipment, and vehicles are in good working order.
Identify and develop new customer and business opportunities to achieve department growth.
Maintain a professional appearance for the facility, assets, personnel, and surrounding property; identify improvement opportunities and request support from leadership as needed.

Benefits

Bonus program.
Training through John Deere University.
Comprehensive employee benefits plan including medical, dental, vision, and 401(k) match.
Referral bonus.
Earned paid time off.
Employee Assistance Program.
Paid company holidays.
Company-paid life insurance.
Work/life balance.
Opportunities for advancement.